Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment
Bibliographic Data
| ID | 22111113 |
|---|---|
| Authors | Dmaithan Abdelkarim ALMAJALI (0000-0003-0786-7443, Applied Science Private University), Dmaithan Almajali (Applied Science Private University), Firas Omar (0000-0002-9313-0378, Petra University), Abdullah Alsokkar (0000-0001-7891-8012, Arab Open University), Ala’a Saeb Alsherideh (An Intendent Researcher, Jordan), Ala'a Saeb Al-Sherideh (Médecins Sans Frontières), Ra’ed Masa’deh (0000-0002-9070-3732, University of Jordan, corresponding author), Zulkhairi Dahalin (Northern University of Malaysia) |
| Year | 2022 |
| Volume | 8 |
| Issue | 1 |
| Publication date | 2022-12-31 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cogent Social Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2331-1886 • E-ISSN: 2331-1886 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/23311886.2022.2062095 |
| OpenAlex | W4223530461 |
| Language | EN |
| Citations received | 1 |
| References cited | 69 |
This research explores the implementation of Enterprise Resource Planning (ERP) success in an organizational setting that has been rarely explored. Owing to the lack of theoretical attention, the researchers decided to evaluate ERP success in the context of Jordanian-listed companies. This quantitative study employed the DeLone and McLean success model, while questionnaires were used to collect the data. The questionnaires were mailed to 388 CEOs and CIOs, and a total of 358 valid questionnaires were evaluated using Structural Equation Modeling (SEM). Information quality, system quality, training quality, and ease of use, all impacted manager satisfaction (here after known as user satisfaction) positively, while user satisfaction affected ERP success. Additionally, ERP success was influenced by the quality of training, system quality, and IT-business strategic alignment. The results show that service quality did not significantly affect user satisfaction. Furthermore, user satisfaction showed a mediating effect on the relationship between training quality and ERP success. However, user satisfaction did not mediate the relationship between ease of use and ERP success. The findings will aid managers and practitioners in better understanding the elements that influence ERP success among Jordanian-listed firms
Business · Enterprise resource planning · Information quality · Information system · Knowledge management · Process management · Service quality · Structural equation modeling · Usability · User satisfaction · Computer Science · Engineering · ERP Systems Implementation and Impact · Outsourcing and Supply Chain Management · Technology Adoption and User Behaviour · Marketing
Human Resource Management
E-learning success determinants
A Respecification and Extension of the Delone and McLean Model of Is Success
A Theoretical Integration of User Satisfaction and Technology Acceptance
Service Quality
Information Systems Success
Organizational impact of system quality, information quality, and service quality
On the evaluation of structural equation models
User Acceptance of Information Technology
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
User Acceptance of Computer Technology
Research Design
Principles and Practice of Structural Equation Modeling
| Citations per year | 0.25 |
|---|---|
| Citation span | 2022 - 2022 (1) |
| Highly cited | No |