The mediating effect of cross-functional coordination on the link between procurement interpersonal skills and user satisfaction in public procurement
Bibliographic Data
| ID | 22205260 |
|---|---|
| Authors | Gift Onesmo Mushi (0000-0002-9823-4803, The University of Dodoma, corresponding author), Ismail Juma Ismail (0000-0003-4649-2912, The University of Dodoma), Alban Dismas Mchopa (0000-0001-8547-6267, Moshi Co-operative University) |
| Year | 2024 |
| Volume | 10 |
| Pages | 101072 |
| Publication date | 2024-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences & Humanities Open (JOURNAL) |
| Journal identifiers | ISSN: 2590-2911 • E-ISSN: 2590-2911 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ssaho.2024.101072 |
| OpenAlex | W4401382818 |
| Language | EN |
| Citations received | 1 |
| References cited | 66 |
The current study examines the relationship between interpersonal skills and user satisfaction that is mediated by the effect of cross-functional coordination. Data was collected by using a structured questionnaire administered to 177 heads of user departments in the selected Local Government Authorities in Tanzania. The results from Partial Least Squares Structural Equation Modeling unveiled that interpersonal skills and user satisfaction are positively and significantly related (p < 0.001). Also, interpersonal skills positively and significantly affect cross-functional coordination and cross-functional coordination relates positively and significantly to user satisfaction. On the other hand, cross-functional partially mediates the relationship between interpersonal skills and user satisfaction (p < 0.001). Based on these findings, the study suggests that public procurement professionals require training to improve their interpersonal skills, foster cross-functional coordination and enhance satisfaction of user departments. Likewise, the coordination efforts between departments within a procuring entity are necessary for explaining the link between professional skills and satisfaction of user departments. Thus, the study emphasizes the joint agreements in procurement decisions among departments to enhance proper coordination and achieve organizational objectives
Business · Interpersonal communication · Interpersonal relationship · Knowledge management · Procurement · Structural equation modeling · Applied Psychology · Communication · Computer Science · Organizational and Employee Performance · Psychology · Public Procurement and Policy · Social Psychology · Technology Adoption and User Behaviour · Marketing
Statistical Power Analysis for the Behavioral Sciences
Essentials of Business Research Methods
A perspective on using partial least squares structural equation modelling in data articles
PLS-SEM’s most wanted guidance
PLS-Sem
Common method biases in behavioral research
When to use and how to report the results of PLS-SEM
Common Method Bias in PLS-SEM
Firm Resources and Sustained Competitive Advantage
It's fine for them, but what about us? Exploring the role of supplier management practices on public buyer satisfaction
The influence of procurement skills on the cross-functional coordination in public procurement
A tailored-fit model evaluation strategy for better decisions about structural equation models
CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting
Strategic Innovative Marketing and Tourism
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 1 |