It's fine for them, but what about us? Exploring the role of supplier management practices on public buyer satisfaction
Bibliographic Data
| ID | 22204237 |
|---|---|
| Authors | Ismail Abdi Changalima (0000-0002-6216-0558, The University of Dodoma, corresponding author) |
| Year | 2024 |
| Volume | 9 |
| Pages | 100849 |
| Publication date | 2024-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences & Humanities Open (JOURNAL) |
| Journal identifiers | ISSN: 2590-2911 • E-ISSN: 2590-2911 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ssaho.2024.100849 |
| OpenAlex | W4391855055 |
| Language | EN |
| Citations received | 2 |
| References cited | 54 |
Supplier management practices, such as supplier selection and evaluation, monitoring, and development, are multifaceted strategies aimed at enhancing supplier performance for the benefit of buyers. However, their role in explaining buyer satisfaction within the realm of public procurement is not well understood. The study addresses this gap by exploring the predicting role of supplier management practices on public buyer satisfaction. Data obtained through questionnaires from 179 public buyers in Tanzania and was analyzed by using partial least squares structural equation modeling (PLS-SEM) so as to test three main hypotheses. The results showed positive and significant relationships between all supplier management practices and buyer satisfaction. Notably, among these practices, supplier selection and evaluation emerged as the strongest predictor on explaining buyer satisfaction. This study offers valuable empirical evidence on the impact of supplier management practices on public buyer satisfaction. Public organizations (buyers) should consider effective implementation of supplier management practices by giving much attention to supplier selection and evaluation, monitoring and development as they are relevant for enhancing buyer satisfaction. The study holds significant implications for policymakers in public procurement undertakings, especially in Tanzania, where robust public procurement practices are essential for the country's development
Business · Customer satisfaction · Economics · Empirical research · Procurement · Structural equation modeling · Supplier evaluation · Supplier relationship management · Supply chain · Supply chain management · Tanzania · Construction Project Management and Performance · Outsourcing and Supply Chain Management · Public Procurement and Policy · Marketing
Essentials of Business Research Methods
A Conceptual Framework for the Design of Organizational Control Mechanisms
Agency Theory
A perspective on using partial least squares structural equation modelling in data articles
The Resource-Based View
PLS-SEM’s most wanted guidance
Improving PLS-SEM use for business marketing research
Common method biases in behavioral research
When to use and how to report the results of PLS-SEM
Common Method Bias in PLS-SEM
Firm Resources and Sustained Competitive Advantage
Are the Covid-19 Pandemic and Public Procurement ‘Strange Bedfellows’? An African Perspective
| Unique citing works | 2 |
|---|---|
| Citations per year | 1 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 2 |