Workplace bullying among hotel employees
Role of centralization of authority and work-locus of control
Bibliographic Data
| ID | 22206106 |
|---|---|
| Authors | M P Ganesh (0000-0002-0645-1473, Indian Institute of Technology Hyderabad, corresponding author), Fathima Sana Shireen Najeeb (0009-0008-5864-4489, KCI (Ireland)), Rishab Prasad Soni (0000-0003-4840-0225, Indian Institute of Technology Hyderabad) |
| Year | 2025 |
| Volume | 12 |
| Pages | 101865 |
| Publication date | 2025-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences & Humanities Open (JOURNAL) |
| Journal identifiers | ISSN: 2590-2911 • E-ISSN: 2590-2911 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ssaho.2025.101865 |
| OpenAlex | W4413143739 |
| Language | EN |
| References cited | 57 |
This study examines how centralization of authority and work locus of control influence workplace bullying perceptions among hotel employees in India, addressing a gap in understanding organizational and individual factors within the hospitality sector's high power distance context. Data were collected from 300 employees across four- and five-star hotels in southern India using purposive and snowball sampling, with both online and hard-copy standardized questionnaires measuring centralization, work locus of control, and bullying perceptions (work-related, person-related, and physically intimidating). Contrary to expectations, a higher hierarchy of authority was associated with reduced work-related bullying, suggesting that centralized structures may provide clarity and stability in India's cultural context. Also, greater participation in decision-making correlated with increased physically intimidating bullying, indicating potential interpersonal tensions during collaborative processes. Internal work locus of control moderated these relationships, with employees exhibiting higher internal locus perceiving less bullying, highlighting the role of individual agency in mitigating negative workplace dynamics. These findings challenge conventional assumptions about centralized authority's role in fostering bullying, particularly in Eastern settings, and underscore the moderating effect of internal locus of control. The study contributes to workplace bullying literature by offering insights into cultural and structural influences in the Indian hospitality sector. It provides practical implications for managers to design interventions that enhance employee control and address power dynamics to reduce bullying perceptions
Business · Economics · Locus of control · Management · Political science · Public relations · Bullying, Victimization, and Aggression · Engineering · Psychology · Social Psychology · Stalking, Cyberstalking, and Harassment · Workplace Violence and Bullying
Concepts, Approaches and Methods
The Social Distance Theory of Power
Relationship of core self-evaluations traits—self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance
Generalized expectancies for internal versus external control of reinforcement.
Caring for those in your charge
Bullying and Emotional Abuse in the Workplace
Bullying and Emotional Abuse in the Workplace
Concepts, Approaches and Methods
Organisational, work group related and personal causes of mobbing/bullying at work
Mobbing and Psychological Terror at Workplaces
Measuring exposure to bullying and harassment at work
Relationships between stressful work environments and bullying
Investigating Workplace Bullying in India
Effects of Type A Behaviour, Intolerance of Ambiguity, and Locus of Control on the Relationship Between Role Stress and Work‐Related Outcomes
Development of the Work Locus of Control Scale
The quality of tourism employment
Petty Tyranny in Organizations
Cultural values and authority relations
Organizational Alienation
| Citation velocity | historical |
|---|---|
| Highly cited | No |