Integrated positive and negative analyses of cognitive-mediation strategies in the social quarrels

Bibliographic Data

ID22235178
AuthorsYu Ke (0000-0002-9843-5488, Taizhou University, corresponding author)
Year2023
Volume10
Issue1
Publication date2023-08-21
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHumanities and Social Sciences Communications (JOURNAL)
Journal identifiersISSN: 2662-9992 • E-ISSN: 2662-9992
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1057/s41599-023-02007-z
OpenAlexW4386028379
LanguageEN
References cited25

Public disharmony can easily arise in our social conversations, leading to quarrels, disputes, and even conflicts, which can harm our society’s stability and security. Encouraging harmonious communication and interaction in public spaces is considered an embodiment of personal morality and social civilization. However, interlocutors in public discussions often overlook the crucial role of cognitive mediation, which is essential but rarely discussed in previous studies. Drawing on the theory of cognitive mediation, this study analyzes four authentic videos using four different cognitive-mediation strategies that interlocutors may use to mediate ongoing quarrels with evident social disharmony. It also demonstrates how mediators carefully choose their words to prevent the quarrel from escalating into a more negative interaction. The analysis not only illustrates the process of mediating ongoing quarrels but also provides a new model for regulating social interactions that promote communicative harmony in public places. This study has the potential to improve communication education practices in public settings and normalize social communication

Cognition · Harm · Mediation · Morality · Political science · Social science · Sociology · Communication in Education and Healthcare · Language, Discourse, Communication Strategies · Language, Metaphor, and Cognition · Psychology · Social Psychology

Tools

Open DOIOpen Access