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The role of audience favorability in processing (un)familiar messages

A Heuristic-Systematic Model Perspective

Bibliographic Data

ID2236440
AuthorsJiyeon So (0000-0003-2270-4490, Yonsei University, corresponding author), Jiaying Liu (0000-0001-8461-0954, University of Georgia)
Year2023
Volume49
Issue4
Pages383-395
Publication date2023-09-25
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHuman Communication Research (JOURNAL)
Journal identifiersISSN: 0360-3989 • E-ISSN: 1468-2958
PublisherOxford University Press (OUP) (PUBLISHER)
DOI10.1093/hcr/hqad024
PMID37753316
OpenAlexW4380371261
LanguageEN
Citations received7
References cited36

Several mechanisms of processing (un)familiar messages-processing fluency, message fatigue, interest, and counterarguing-are documented but studied independently, preventing a holistic understanding of how we process (un)familiar messages. This research integrates these mechanisms under a coherent theoretical framework based on heuristic-systematic model and identifies which one becomes dominant as a joint function of message familiarity and audience favorability. Across two studies concerning social distancing (Study 1; N = 412) and smoking (Study 2; N = 300), message fatigue and counterarguing were heightened in unfavorable audiences processing familiar and unfamiliar messages, respectively. Interest was dominant among favorable audiences processing unfamiliar messages in Study 2. Processing fluency was not heightened under any conditions. In models testing mediational capacities of the four mechanisms simultaneously, message fatigue and interest were significant mediators of the effects of audience favorability and message familiarity on persuasion, respectively. This research underscores the importance of considering audience favorability when studying the effects of message familiarity

Cognitive psychology · Construal level theory · Coronavirus disease 2019 (COVID-19 · Distancing · Fluency · Function (biology · Perspective (graphical · Persuasion · Processing fluency · Behavioral Health and Interventions · Computer Science · Media Influence and Health · Psychology · Social and Intergroup Psychology · Social Psychology

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Unique citing works7
Citations per year2,33
Citation span2023 - 2026 (4)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 7

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