Achieving task and citizenship performance through employee engagement and ICT adoption
Evidence from higher education using the JD-R framework
Bibliographic Data
| ID | 22415215 |
|---|---|
| Authors | Monica T A Yawson (Durban University of Technology), Njabulo Khumalo (0000-0002-7480-6715, University of KwaZulu-Natal), Lucia Zithobile Ngidi (Durban University of Technology), Charles Hanu (0000-0002-1506-7369, Durban University of Technology, corresponding author) |
| Year | 2026 |
| Pages | 1-22 |
| Publication date | 2026-07-15 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Further and Higher Education (JOURNAL) |
| Journal identifiers | ISSN: 0309-877X • E-ISSN: 1469-9486 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0309877x.2026.2703080 |
| OpenAlex | W7168418249 |
| Language | EN |
| References cited | 86 |
Drawing on job demands-resources (JD-R) theory, this study examines whether ICT adoption helps explain the relationship between employee engagement and task and citizenship performance. Data were collected from 280 teaching and non-teaching employees of technical universities in Ghana using a two-wave, four-week time-lagged survey. The proposed relationships were examined using a structural equation model. The findings indicate positive associations among the focal constructs and suggest an indirect role for ICT adoption. The study contributes contextual evidence from a higher-education system undergoing institutional and digital change. It considers ICT adoption as a behavioural mechanism through which engaged employees may translate their investment in work into performance.
Citizenship · Employee engagement · Higher education · Information and Communications Technology · Structural equation modeling · Work engagement · Cyberloafing and Workplace Behavior · Technology Adoption and User Behaviour · Technostress in Professional Settings
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| Citation velocity | historical |
|---|---|
| Highly cited | No |