Research on service design touchpoints for green communities based on the community commons

Bibliographic Data

ID22423398
AuthorsLei Xue (0000-0002-1408-1126, Beijing Forestry University, corresponding author), Peixuan Liu (Beijing Forestry University), Liu Peixuan (Beijing Forestry University), Cixian Cao (Beijing Forestry University)
Year2026
Pages1-33
Publication date2026-05-12
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueThe Design Journal (JOURNAL)
Journal identifiersISSN: 1460-6925 • E-ISSN: 1756-3062
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/14606925.2026.2661711
OpenAlexW7160938542
LanguageEN
References cited48

With increasing global attention to sustainable development, this study examines design touchpoints in green community services through the lens of community commons. A novel conceptual framework for the design touchpoint mechanism of service design is proposed. It begins with a system architecture that underpins green community service design touchpoints. Service design touchpoints are classified into public and individual types, and their respective and relational characteristics are analyzed to guide optimization strategies. A four-dimensional design mechanism translates the relational characteristics into actionable design strategies, illustrated through the EcoSyn Tower (public touchpoints) and resident user terminals (individual touchpoints). Case studies and empirical research validate the approach. This study contributes to service design theory and offers practical guidance for enhancing the sustainability of green communities.

Commons · Service design · Sustainability · Innovative Approaches in Technology and Social Development · Innovative Human-Technology Interaction · Service and Product Innovation

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