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An Evaluation of the Use of Automated Chatbots Within One Psychological Therapy and Counselling Service

Bibliographic Data

ID22425381
AuthorsGabriella Mutale (0000-0002-7743-2675, Department of Social Work, Care and Community Nottingham Trent University Nottingham UK, corresponding author), Maria Karanika-Murray (0000-0002-4141-3747, University of Leicester), Maria Karanika‐murray (School of Business University of Leicester Leicester UK), Di Bailey (0000-0002-2118-3868, School of Social Sciences Nottingham Trent University Nottingham UK), Steven Brown (0000-0002-2457-7942, Nottingham Business School Nottingham Trent University Nottingham UK), Steven C Brown (0000-0002-6289-4981, Nottingham Trent University), Dean Repper (0009-0006-1501-0414, Trent PTS Derby UK), Tim Anstiss (Virtual Health Labs UK)
Year2026
Volume26
Issue1
Publication date2026-03-01
Open AccessYes
TypeARTICLE
VenueCounselling and Psychotherapy Research (JOURNAL)
Journal identifiersISSN: 1473-3145 • E-ISSN: 1746-1405
PublisherWiley (PUBLISHER • GB)
DOI10.1002/capr.70085
OpenAlexW7125805788
LanguageEN
References cited27

Anxiety · Attendance · Chatbot · Coaching · Patient satisfaction · Psychological therapy · Qualitative property · Digital Mental Health Interventions · Mental Health Treatment and Access · Psychiatric care and mental health services

  • Chatbots and Conversational Agents in Mental Health

    Open Access•Aditya Nrusimha Vaidyam, Hannah Wisniewski et al.•The Canadian Journal of Psychiatry•2019

  • Conversational agents in healthcare

    Open Access•Liliana Laranjo, Adam G Dunn et al.•Journal of the American Medical…•2018

  • Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot)

    Open Access•Kathleen Kara Fitzpatrick, Alison Darcy et al.•JMIR Mental Health•2017

  • Acceptability of artificial intelligence (AI)-led chatbot services in healthcare

    Open Access•Tom Nadarzynski, Oliver Miles et al.•DIGITAL HEALTH•2019

  • A Brief Measure for Assessing Generalized Anxiety Disorder

    Robert L Spitzer, Carmen Pérez de los Ríos et al.•A.M.A. Archives of Internal…•2006

  • It’s only a computer

    Open Access•Gale Lucas, Gale M Lucas et al.•Computers in Human Behavior•2014

Highly citedNo

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