The Use of Multiple Approaches to Conflict

A Study of Sequences

Bibliographic Data

ID2269710
AuthorsAnne M Nicotera (0000-0002-8051-2027, Howard University, corresponding author)
Year1994
Volume20
Issue4
Pages592-621
Publication date1994-06-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHuman Communication Research (JOURNAL)
Journal identifiersISSN: 0360-3989 • E-ISSN: 1468-2958
PublisherOxford University Press (OUP) (PUBLISHER)
DOI10.1111/j.1468-2958.1994.tb00336.x
OpenAlexW2114520994
LanguageEN
Citations received4
References cited51

An exploratory study is conducted that examines individuals’patterns of change in behavioral approach for a single conflict. The data were written accounts of a recent conflict in the workplace. Sequences of three approaches were analyzed using Markov probabilities. At each step in the sequence, approaches were coded high or low on three orthogonal dimensions: attention to own-view, attention to other-view, and relational disruptiveness. At the first step in the sequence, behavioral approaches tended to change to higher levels of attention to own-view, to lower levels of attention to other-view, and to lower levels of relational disruption. At the next step, behavioral approaches tended to change as follows: from high-to-low or low-to-high own-view, to low other-view, and to relational no disruption. The behavioral approach at the end of the conflict seems to differentiate single approach users from those who use multiple approaches, but only for the own-view dimension. Explanations for these findings are offered, and implications for future research—including the pursuit of Markov models of the process—are addressed

Cognitive psychology · Dimension (graph theory · Machine learning · Markov chain · Process (computing · Sequence (biology · Computer Science · Conflict Management and Negotiation · Psychology · Social and Intergroup Psychology · Social Psychology · Team Dynamics and Performance

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