Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior
Bibliographic Data
| ID | 2269735 |
|---|---|
| Authors | Wendy S Zabava Ford (Western Michigan University, corresponding author) |
| Year | 1995 |
| Volume | 22 |
| Issue | 1 |
| Pages | 65-89 |
| Publication date | 1995-09-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human Communication Research (JOURNAL) |
| Journal identifiers | ISSN: 0360-3989 • E-ISSN: 1468-2958 |
| Publisher | Oxford University Press (OUP) (PUBLISHER) |
| DOI | 10.1111/j.1468-2958.1995.tb00362.x |
| OpenAlex | W2139601979 |
| Language | EN |
| Citations received | 5 |
| References cited | 44 |
Journal Article Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior Get access Wendy S. Zabava Ford Wendy S. Zabava Ford 1Wendy S. Zabava Ford (Ph.D., University of Maryland, 1992) is an assistant professor in the Department of Communication at Western Michigan University, Kalamazoo, MI 49008 Search for other works by this author on: Oxford Academic Google Scholar Human Communication Research, Volume 22, Issue 1, September 1995, Pages 65–89, https://doi.org/10.1111/j.1468-2958.1995.tb00362.x Published: 17 March 2006
Business · Economics · Library science · Management · Media studies · Service (business · Sociology · Computer Science · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Psychology · Psychology of Social Influence · Marketing
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| Unique citing works | 5 |
|---|---|
| Citations per year | 0,17 |
| Citation span | 1997 - 2025 (29) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 5 |