Racialized Customer Service in Restaurants
A Quantitative Assessment of the Statistical Discrimination Explanatory Framework
Bibliographic Data
| ID | 2274993 |
|---|---|
| Authors | Zachary W Brewster (0000-0002-2096-7767, Wayne State University, corresponding author) |
| Year | 2012 |
| Volume | 82 |
| Issue | 1 |
| Pages | 3-28 |
| Publication date | 2012-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Sociological Inquiry (JOURNAL) |
| Journal identifiers | ISSN: 0038-0245 • E-ISSN: 1475-682X |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1475-682x.2011.00396.x |
| PMID | 22379609 |
| OpenAlex | W1517498630 |
| Language | EN |
| Citations received | 10 |
| References cited | 33 |
Despite popular claims that racism and discrimination are no longer salient issues in contemporary society, racial minorities continue to experience disparate treatment in everyday public interactions. The context of full-service restaurants is one such public setting wherein racial minority patrons, African Americans in particular, encounter racial prejudices and discriminate treatment. To further understand the causes of such discriminate treatment within the restaurant context, this article analyzes primary survey data derived from a community sample of servers (N = 200) to assess the explanatory power of one posited explanation-statistical discrimination. Taken as a whole, findings suggest that while a statistical discrimination framework toward understanding variability in servers' discriminatory behaviors should not be disregarded, the framework's explanatory utility is limited. Servers' inferences about the potential profitability of waiting on customers across racial groups explain little of the overall variation in subjects' self-reported discriminatory behaviors, thus suggesting that other factors not explored in this research are clearly operating and should be the focus of future inquires
Business · Context (archaeology) · Epistemology · Explanatory power · Political science · Public relations · Racism · Salient · Sample (material) · Server · Service (business) · Sociology · Variation (astronomy) · World Wide Web · Computer Science · Gender Studies · History · Law · Marketing · Psychology · Psychology of Social Influence · Social Psychology · Wine Industry and Tourism
Cooking Up Inequality
Consumer Racial Profiling in U.S. Restaurants
Shopping Under Suspicion in Canada
Economic Motivations and Moral Controls Regulating Discrimination Against Black and Hispanic Diners
Quantitative Evidence of the Continuing Significance of Race
The Institution of Tipping as a Source of Employee Agency
Tableside Justice
Racialized Workplaces, Contemporary Racial Attitudes, and Stereotype Endorsement
Racialized and Classed Contexts
Black-White Earnings Gap among Restaurant Servers
Racist America
How the Other Half Works
Systemic Racism
The Scar of Race
“I Am Not a Racist But…”
Because they tip for shit!’
Covert Racism in the USA and Globally
Blacks and bubbas’
Racial and ethnic discrimination in local consumer markets
The Continuing Significance of Race
When Work Disappears
Evidence on Discrimination in Consumer Markets
Hiring Strategies, Racial Bias, and Inner-City Workers
To Invest or Detach? Coping Strategies and Workplace Culture in Service Work
The House Rules
The Linguistics of Color Blind Racism
| Unique citing works | 10 |
|---|---|
| Citations per year | 0,71 |
| Citation span | 2012 - 2025 (14) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 9 |