Customer-based corporate reputation of a service firm
Scale development and validation
Dados Bibliográficos
| ID | 23326322 |
|---|---|
| Autores | Gianfranco Walsh (University of Koblenz and Landau), Sharon E Beatty (0000-0002-8778-1617, University of Alabama, autor correspondente) |
| Ano | 2007 |
| Volume | 35 |
| Fascículo | 1 |
| Páginas | 127-143 |
| Data de publicação | 2007-03-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Journal of the Academy of Marketing Science (JOURNAL) |
| Identificadores do periódico | ISSN: 0092-0703 • E-ISSN: 1552-7824 |
| Editora | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11747-007-0015-7 |
| OpenAlex | W2076361923 |
| Idioma | EN |
| Citações recebidas | 61 |
| Referências citadas | 79 |
Business · Customer advocacy · Customer delight · Customer retention · Customer satisfaction · Economics · Loyalty · Loyalty business model · Marketing management · Outcome (game theory) · Public relations · Quality (philosophy) · Relationship marketing · Reputation · Sample (material) · Scale (ratio) · Service (business) · Service quality · Sociology · Stakeholder · Consumer Behavior in Brand Consumption and Identification · Corporate Identity and Reputation · Customer Service Quality and Loyalty · Marketing
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Influence of Corporate Digital Responsibility on Financial Performance
Inter-organizational Trust
Engaging in eWOM
Effects of Destination Social Responsibility and Tourism Impacts on Residents’ Support for Tourism and Perceived Quality of Life
Co-creation
Understanding the Moocs continuance
How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction
The Impact of Environmental and Social Responsibility on Customer Loyalty
Nonprofit Brand Strength
Generational synergy
Citizens’ CSR expectations and corporate financial reputation
Validity of the multidimensional reputation perception scale in private universities
Corporate social responsibility communication strategies of hotel companies
Impact of University Reputation and Academic Quality on University Selection Among Vietnamese Postgraduate Students
Nueva propuesta de evaluación de la Reputación Corporativa
Fueling Trust and Loyalty Toward Oil Marketing Companies (OMCs) in Ghana
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Restaurant Employee Service Sabotage and Customer Deviant Behaviors
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The effect of argument specificity, length and visual imagery in green advertising on perceived green deception and brand attitude
Conceptualizing and Measuring Consumer Perceptions of Corporate Social Responsibility
The Blinding Effects of Team Identification on Sports Corruption
Authentic Brand Ethicality
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In platform we trust
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Where Does My Money Go? How Online Comments on a Donation Campaign Influence the Perceived Trustworthiness of a Nonprofit Organization
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Classifying online corporate reputation with machine learning
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Hedonic shopping motivations
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Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation
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The strategic analysis of intangible resources
Using self-congruity and ideal congruity to predict purchase motivation
An Examination of the Nature of Trust in Buyer-Seller Relationships
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
On the evaluation of structural equation models
Firm resources and sustained competitive advantage
An Index of Factorial Simplicity
Firm Resources and Sustained Competitive Advantage
Testing Structural Equation Models
Foundations of behavioral research
The Riverside Behavioral Q‐sort
Structural equation modeling in practice
Application of confirmatory factor analysis to the study of self-concept
Response Determinants in Satisfaction Judgments
"The Market for "Lemons
The distinction between sympathy and empathy
Sympathy and Ethics
Trait Aspects of Vanity
Alternative Ways of Assessing Model Fit
| Obras citantes distintas | 61 |
|---|---|
| Citações por ano | 4,36 |
| Intervalo de citações | 2012 - 2026 (15) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 58 |