The impact of corporate social responsibility on customer loyalty
The mediating role of corporate reputation, customer satisfaction, and trust
Bibliographic Data
| ID | 23364259 |
|---|---|
| Authors | Tahir Islam (0000-0001-7251-157X, Tongji University), Rauf Islam (Anhui University), Abdul Hameed Pitafi (0000-0002-2781-267X, Hefei University of Technology), Liang Xiaobei (Tongji University, corresponding author), Mahmood Rehmani (0000-0003-0968-8588, University of Sialkot), Muhammad Irfan (0000-0003-1446-583X, University of Education), Muhammad Faraz Mubarak (0000-0002-0742-1540, Mohammad Ali Jinnah University), Muhammad Shujaat Mubarak |
| Year | 2021 |
| Volume | 25 |
| Pages | 123-135 |
| Publication date | 2021-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Sustainable Production and Consumption (JOURNAL) |
| Journal identifiers | ISSN: 2352-5509 • E-ISSN: 2352-5509 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.spc.2020.07.019 |
| OpenAlex | W3048135576 |
| Language | EN |
| Citations received | 59 |
| References cited | 105 |
Business · Business administration · Corporate social responsibility · Customer satisfaction · Loyalty · Loyalty business model · Political science · Public relations · Reputation · Service (business) · Service quality · Sociology · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing · Technology Adoption and User Behaviour
Corporate Social Responsibility and the Sustainable Development Goals
Willingness to Pay For Sustainable Green Clothing
Enhancing customer loyalty through product innovation and perceived value
Construction of low-carbon economic enterprise management mode based on grey digital model
Corporate social responsibility (CSR) relationship between customer trust and customer satisfaction on customers loyalty in retail business in Thailand
Comparative analysis of communication strategies in promoting csr programs
News website users in Mexico
Sustainable Development Goals (SDGs) as a Framework for Corporate Social Responsibility (CSR)
Panic buying in the Covid-19 pandemic
Impact of Chinese corporate social responsibility on purchase intention
Luxury Meets Sustainability
How does the government's sustainable consumption policy enkindle sustainable consumption behaviors in the consumer public
Influence of green practices on user loyalty in sport clubs
ESG and customer stability
Exploring the heterogeneous effects of environmental, social, and governance performance on idiosyncratic risk
Enhancing the corporate social & environmental responsibility of Chinese energy enterprises
Understanding revisit intentions to green hotels among Chinese and international tourists
Beyond the binary
Loyalty beyond transactions
The effect of CSR beliefs among bank customers during difficult economic times
Determinants of customer satisfaction and loyalty in the Turkish e-commerce sector
From talk to trust
Artificial Intelligence Service and Customer Loyalty
Fueling Trust and Loyalty Toward Oil Marketing Companies (OMCs) in Ghana
Aligning CSR, DEI, and Public Relations
Driving consumer participation in corporate social innovation
What drives the fulfillment of social responsibility among international construction contractors? Stakeholder perspective
Why DO citizens engage in government social media accounts during Covid-19 pandemic? A comparative study
Introduction to the special issue on the role of sustainability in advertising
Enhancing data governance through transparency
The impact of corporate social responsibility on customer loyalty in hospitality business
An integrative model of the key factors determining consumer behaviour towards street food
Corporate social responsibility and firm performance from developing markets
Rural cooperatives social responsibility in promoting Sustainability-oriented Activities in the agricultural sector
Community resilience, Corporate Social Responsibility and local economic development
Corporate Social Responsibility and Electronic Word-Of-Mouth
Corporate social responsibility and millennial consumer loyalty
Marketing strategies and dynamics in online mobile gaming
ESG disclosures, green innovation, and greenwashing
Exploring the nexus between environmental corporate social responsibility (ECSR) and green dynamic capabilities
Designing a model of government supportive policies in knowledge-based companies
The factors influencing user loyalty in virtual green games
The double-edged sword of corporate social responsibility
Digital CSR impact on Chinese auto brands
The causal factors influencing repurchase intentions of local tourists in Thailand during Covid-19 crisis
Satisfaction and Trust Should First Be Nested in Commitment Before Affecting Loyalty in the Use of Mobile Shopping Applications
Why Do Small Restaurant Operators Intend to Terminate Their Relationship with Food Delivery Apps During Covid-19 Pandemic
Enhancing Employee Agility Through Information Technology Competency
Greenwashing and stakeholder theory in China
Impact of corporate environmental responsibility on green innovation efficiency
Advancing green innovations in pharmaceutical firms towards societal development
The effects of corporate social responsibility on organizational performance in the construction industry
Who benefits from corporate social responsibility in the presence of environmental externalities
Modeling the impact of corporate social responsibility on sustainable purchase intentions
Do corporate social responsibility practices contribute to green innovation? The mediating role of green dynamic capability
Observing disability inclusion in service provision
Bienestar y felicidad laboral como estrategia de sostenibilidad empresarial. Un análisis de las organizaciones españolas certificadas con el sello B-Corp
The Effects of Educational Service Quality and Socio-Cultural Adaptation Difficulties on International Students' Higher Education Satisfaction
Corporate Reputation and Users' Behavioral Intentions
Resource-based theories of competitive advantage
The Stakeholder Theory of the Corporation
Customer delight
Co-creation
Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce
Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility
Doing Better at Doing Good
Consumer–Company Identification
Value Maximization, Stakeholder Theory, and the Corporate Objective Function
Corporate Social Responsibility, Customer Satisfaction, and Market Value
The Reputation QuotientSM
The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships
Concepts and Definitions of CSR and Corporate Sustainability
A Resource-Based Theory of Strategic Alliances
Collinearity, Power, and Interpretation of Multiple Regression Analysis
Consumer Trust, Value, and Loyalty in Relational Exchanges
Trust
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
The Company and the Product
The Relationship Between Corporate Philanthropy And Shareholder Wealth
Estimating, testing, and comparing specific effects in structural equation models
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
CSR and customer loyalty
Cutoff criteria for fit indexes in covariance structure analysis
Firm resources and sustained competitive advantage
Consumer Perceptions of Price, Quality, and Value
The Commitment-Trust Theory of Relationship Marketing
Common method biases in behavioral research
Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
Firm Resources and Sustained Competitive Advantage
Mapping online App hate
What drives “customer loyalty”? The role of corporate social responsibility
Establishing strategic CSR in SMEs
Investigating Stakeholder Theory and Social Capital
Measuring Human Capital in Small and Medium Manufacturing Enterprises
| Unique citing works | 59 |
|---|---|
| Citations per year | 11,8 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 52 |