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Identification and Evaluation of those Components of Tourism Services which have a Bearing on Tourist Satisfaction and Which Can be Regulated, and State Measures to Ensure Quality of Tourism Services

Bibliographic Data

ID23512397
EditorsWorld Tourism Organization
Year1985
Publication date1985-01-01
Open AccessNo
TypeBOOK
VenueIdentification and Evaluation of those Components of Tourism Services which have a Bearing on Tourist Satisfaction and Which Can be Regulated, and State Measures to Ensure Quality of Tourism Services (SOURCE_BOOK)
PublisherWorld Tourism Organization (UNWTO) (PUBLISHER)
DOI10.18111/9789284408542
OpenAlexW4247840008
ISBN9789284408542
LanguageEN
Citations received1

This study was prepared pursuant to resolution 141 (V) adopted by the General Assembly at its fifth session (New Delhi, October 1983) concerning the Organization’s general programme of work for the period 1984-1985, prepared by the Secretary-General. It was entered as a special activity under the heading “Development of domestic and international tourism worldwide as a result of the right of all layers of the population to holidays and a better quality of life”. The aim of this study is to identify components of tourism services which have a bearing on tourist satisfaction and, in this regard, to propose measures which, through adequate regulation of these factors, could ensure the maintenance if not the improvement of the quality of tourist products.

Business · Environmental health · Geography · Heading (navigation) · Identification (biology) · Population · Quality (philosophy) · State (computer science) · Tourism · Work (physics) · Computer Science · Diverse Aspects of Tourism Research · Engineering · Marketing · Medicine

  • A Cross‐Sector Evaluation of Service Quality in the Tourism Industry of Hong Kong

    Xin Jin, Shanshan Qi et al.•Journal of China Tourism Research•2008

Unique citing works1
Citations per year0,06
Citation span2008 - 2008 (1)
Citation velocityhistorical
Highly citedNo
Citation typesNeutral: 1

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