Deviant/Dysfunctional Customers

From a firm's perspective, deviant or dysfunctional customers are those who act in a negative and unwanted manner. Such behaviours violate organizational and/or societal norms. Many alternative terms are used within the marketing literature to describe customers' misdeeds. These include, aberrant consumer behaviour, jaycustomer behaviour and consumer misbehaviour. Multiple forms of deviant and dysfunctional consumer behaviours are identified, including acts of theft, vandalism, verbal aggression, physical aggression and drunken behaviour.

Advertising · Aggression · Business · Consumer behaviour · Dysfunctional family · Perspective (graphical) · Poison control · Psychotherapist · Verbal aggression · Computer Science · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Human Factors and Ergonomics · Psychology · Social Psychology · Stalking, Cyberstalking, and Harassment