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Marketing Orientation and Business Performance of Public Administration

Bibliographic Data

ID23581745
AuthorsSlavica Cicvarić Kostić, Vinka Filipović, Jovanka Vukmirović (0000-0003-4352-9038)
Year2014
Pages187-199
Publication date2014-01-01
Peer ReviewedYes
Open AccessYes
TypeCHAPTER
VenueInnovative Management and Firm Performance (SOURCE_BOOK)
PublisherPalgrave Macmillan UK (PUBLISHER)
DOI10.1057/9781137402226_9
OpenAlexW2420252061
ISBN9781137402226
LanguageEN
References cited16

In recent decades, the role of public administration has rapidly changed worldwide. Generally, there are several key reasons for the existence of the public sector in every society (Kotler and Lee, 2007): it defines the principles according to which the society functions; it delivers public services of general interest such as health services or education; it performs public services that profit and non-profit organizations do not wish to or cannot perform with the existing resources, for example, social assistance to those population groups that are in need. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Administration (probate law) · Business · Business marketing · Business-to-government · Economics · Marketing research · Not for profit · Political science · Population · Profit (economics) · Public relations · Public sector · Public Sector Marketing · Sociology · Business Strategy and Innovation · Customer Service Quality and Loyalty · Marketing · Organizational Leadership and Management Strategies · Public Administration

  • The Antecedents and Consequences of Customer Satisfaction for Firms

    Eugene W Anderson, Mary W Sullivan•Marketing Science•1993

  • The Capabilities of Market-Driven Organizations

    Open Access•George S Day•Journal of Marketing•1994

  • Citizens and consumers

    Open Access•Sonia Livingstone, Peter Lunt et al.•Media Culture & Society•2007

  • Are You Being Served? The Responsiveness of Public Administration to Citizens’ Demands

    Open Access•Eran Vigoda‐gadot, Eran Vigoda•Public Administration•2000

Citation velocityhistorical
Highly citedNo

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