Service Characteristics
Bibliographic Data
| ID | 23606222 |
|---|---|
| Authors | Barbara R Lewis (University of Manchester, corresponding author) |
| Year | 2015 |
| Pages | 1-2 |
| Publication date | 2015-01-21 |
| Open Access | Yes |
| Type | CHAPTER |
| Venue | Wiley Encyclopedia of Management (SOURCE_BOOK) |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/9781118785317.weom090635 |
| OpenAlex | W4234817612 |
| ISBN | 9781118785317 |
| Language | EN |
| Citations received | 1 |
| References cited | 3 |
A number of generic characteristics of services distinguish them from products, namely: intangibility, inseparability, heterogeneity, and perishability.
Business · Service (business) · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing
| Citations per year | 0.25 |
|---|---|
| Citation span | 2022 - 2022 (1) |
| Highly cited | No |