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Interpersonal Communications

Bibliographic Data

ID23615926
AuthorsBarbara R Lewis (University of Manchester, corresponding author)
Year2015
Pages1-2
Publication date2015-01-21
Open AccessYes
TypeCHAPTER
VenueWiley Encyclopedia of Management (SOURCE_BOOK)
PublisherWiley (PUBLISHER • GB)
DOI10.1002/9781118785317.weom090492
OpenAlexW4242149312
ISBN9781118785317
LanguageEN
References cited4

Interpersonal communications are the basis of informal channels of Marketing Communications, sometimes referred to as Word‐of‐Mouth Communications, when consumers/buyers pass on information to each other about, for example, products/services or marketing organizations.

Advertising · Business · Interpersonal communication · Marketing communication · Telecommunications · Word of mouth · Communication · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing · Marketing and Advertising Strategies · Psychology

  • Reference Group Influence on Product and Brand Purchase Decisions

    William O Bearden, Michael J Etzel•Journal of Consumer Research•1982

Highly citedNo

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