Service Guarantees
Bibliographic Data
| ID | 23618895 |
|---|---|
| Authors | Barbara R Lewis (University of Manchester, corresponding author) |
| Year | 2015 |
| Pages | 1-1 |
| Publication date | 2015-01-21 |
| Open Access | Yes |
| Type | CHAPTER |
| Venue | Wiley Encyclopedia of Management (SOURCE_BOOK) |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/9781118785317.weom090642 |
| OpenAlex | W4249934824 |
| ISBN | 9781118785317 |
| Language | EN |
In the provision and delivery of services and service, as customers' expectations and company standards rise, organizations become competitive in the promises they make to customers.
Business · Industrial organization · Process management · Service (business) · Service delivery framework · Corporate Governance and Management · Marketing
| Highly cited | No |
|---|