Service Quality Gaps
Bibliographic Data
| ID | 23626372 |
|---|---|
| Authors | Barbara R Lewis (University of Manchester, corresponding author) |
| Year | 2015 |
| Pages | 1-3 |
| Publication date | 2015-01-21 |
| Open Access | Yes |
| Type | CHAPTER |
| Venue | Wiley Encyclopedia of Management (SOURCE_BOOK) |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/9781118785317.weom090649 |
| OpenAlex | W1567904907 |
| ISBN | 9781118785317 |
| Language | EN |
| References cited | 8 |
Service quality is variously defined, but essentially it is to do with meeting customers' needs and requirements and with how well the service delivered matches customers' expectations.
Business · Service (business) · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Technology Adoption and User Behaviour
| Highly cited | No |
|---|