Service Quality
Bibliographic Data
| ID | 23628682 |
|---|---|
| Authors | Barbara R Lewis (University of Manchester, corresponding author) |
| Year | 2015 |
| Pages | 1-3 |
| Publication date | 2015-01-21 |
| Open Access | Yes |
| Type | CHAPTER |
| Venue | Wiley Encyclopedia of Management (SOURCE_BOOK) |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/9781118785317.weom090647 |
| OpenAlex | W4241504177 |
| ISBN | 9781118785317 |
| Language | EN |
| References cited | 2 |
Service quality is critical for all organizations in the services sector ( see Services Sector), and for the manufacturing sector in relation to customer service – before, during, and after sales.
Business · Database · Operations management · Process management · Quality (philosophy) · Relation (database) · Service (business) · Service quality · Tertiary sector of the economy · Computer Science · Customer Service Quality and Loyalty · Engineering · Marketing · Service and Product Innovation · Technology Adoption and User Behaviour
| Highly cited | No |
|---|