Ways of Learning

An Ethnographic Study of the Work and Situated Learning of a Group of Refrigeration Service Technicians

Bibliographic Data

ID2366477
AuthorsPhilip H Henning, Philip Henning (corresponding author)
Year1998
Volume27
Issue1
Pages85-136
Publication date1998-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Contemporary Ethnography (JOURNAL)
Journal identifiersISSN: 0891-2416 • E-ISSN: 1552-5414
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/089124198027001004
OpenAlexW2031978640
LanguageEN
Citations received4
References cited42

This article is based on a seven-month ethnographic study of the work and learning of seven refrigeration service technicians working for a supermarket chain in the north-eastern United States. The resources that are used for learning by these technicians are varied and complex and lie in the realms of the physical affordances of technical objects, particular forms of discourse, and in the social relationships that are built around the service department. In managing the troubles between machines and people in the supermarkets under their care, the technicians use the rich collection of locally available resources for learning in their daily work life that ensures them a central place in this community of practice

Affordance · Business · Ethnography · Pedagogy · Political science · Public relations · Service (business · Sociology · Work (physics · Engineering · Innovative Education and Learning Practices · Psychology · Social Work · Marketing

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