Work Behavior in a Service Industry
Bibliographic Data
| ID | 2552702 |
|---|---|
| Authors | Dean Harper (University of Rochester, corresponding author), Frederick Emmert (Cornell University) |
| Year | 1963 |
| Volume | 42 |
| Issue | 2 |
| Pages | 216 |
| Publication date | 1963-12-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Social Forces (JOURNAL) |
| Journal identifiers | ISSN: 0037-7732 • E-ISSN: 1534-7605 |
| Publisher | Oxford University Press (OUP) (PUBLISHER) |
| DOI | 10.2307/2575694 |
| OpenAlex | W4240048568 |
| Language | EN |
| Citations received | 4 |
Two general patterns of work behavior in the postal service are described. These are (1) the pattern of sorting and delivering mail and (2) the various hierarchical relationships among letter carriers. Actual behavior is determined by official rules and regulations supplemented and modified by unofficial norms and standards. Parallels are drawn between these patterns in the postal service and those found in other settings. The persistence of these patterns is explained in terms of the motivations of postal workers
Business · Operations management · Parallels · Service (business) · Sorting · Tertiary sector of the economy · Work (physics) · Computer Science · Engineering · Labor Movements and Unions · Marketing · Psychology
| Unique citing works | 4 |
|---|---|
| Citations per year | 0,07 |
| Citation span | 1971 - 2007 (37) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 4 |