Estranged but not strangers
Challenging organisational norms of access for people with disability and people from a Nesb
Bibliographic Data
| ID | 2641564 |
|---|---|
| Authors | Vicki A Bamford (0000-0003-1806-913X, University of Technology Sydney, corresponding author) |
| Year | 2018 |
| Volume | 10 |
| Issue | 2 |
| Pages | 13-31 |
| Publication date | 2018-07-27 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cosmopolitan Civil Societies An Interdisciplinary Journal (JOURNAL) |
| Journal identifiers | ISSN: 1837-5391 • E-ISSN: 1837-5391 |
| Publisher | University of Technology, Sydney (UTS) (PUBLISHER) |
| DOI | 10.5130/ccs.v10i2.5938 |
| OpenAlex | W2883771031 |
| Language | EN |
| Citations received | 1 |
| References cited | 17 |
This research investigates organisations' ability to be inclusive. It seeks to isolate the conditions necessary for inclusion of the organisation's publics who identify with disability and who come from a non-English speaking background given they can be estranged. This is achieved through a case study of a service organisation that is obliged to engage with its publics and has a strategy to do so. Data were gathered from the organisation's documentation and interviews with instigators of policies and processes. Feedback from the organisation's clients was collected, focusing on their experience of being engaged and included given norms of inclusion may not be shared. A thematic analysis was undertaken of the data to isolate themes on inclusion. Themes revealed: a culture of inclusion; a policy that encouraged an exchange; and processes established by professionals with expertise to design and promote inclusion beyond their usual publics
Business · Documentation · Political science · Politics · Public relations · Publics · Qualitative research · Social science · Sociology · Thematic analysis · Healthcare innovation and challenges · Law · Psychology · Social Psychology · Marketing
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| Citations per year | 1 |
|---|---|
| Citation span | 2025 - 2025 (1) |
| Highly cited | No |