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Relational capital in virtual teams

The Role Played by Trust

Bibliographic Data

ID3101192
AuthorsAna Zornoza (0000-0002-9407-0821, Universitat de València, corresponding author), Virginia Orengo (0000-0001-8520-216X, Universitat de València, corresponding author), Vicente Peñarroja (0000-0001-6827-2086, Universitat de València, corresponding author)
Year2009
Volume48
Issue2
Pages257-281
Publication date2009-06-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Science Information (JOURNAL)
Journal identifiersISSN: 0539-0184 • E-ISSN: 1461-7412
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/0539018409102414
OpenAlexW1967171522
LanguageIT
Citations received6
References cited61

The study of social capital has emerged as a key construct in work and organizational contexts. Trust is its relational dimension and it is relevant for teams working in virtual environments. The purpose of our study is to determine whether the relationship between virtuality level (based on the characteristics of the technology used by each group) and three team-effectiveness criteria (group performance, group process satisfaction and group cohesion) is moderated by group trust climate or relational capital (i.e. trust perceptions shared by team members). A laboratory experiment was carried out with groups randomly assigned to two virtuality levels (videoconference and computer-mediated communication) and a control condition (face-to-face communication). Sixty-six 4-member teams made up the sample. Results indicated that group trust climate moderates the relationship between the virtuality level and group process satisfaction and group cohesion when the virtuality level is high. These results provide further evidence that relational capital plays an important role in virtual teams' effectiveness

Group cohesiveness · Intellectual capital · Knowledge management · Perception · Relational capital · Social capital · Sociology · Virtual team · Collaboration in agile enterprises · Computer Science · Knowledge Management and Sharing · Psychology · Social Psychology · Team Dynamics and Performance

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Unique citing works6
Citations per year0,67
Citation span2017 - 2023 (7)
Citation velocityhistorical
Highly citedNo
Citation typesNeutral: 6

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