Measuring team trust
A critical and meta‐analytical review
Bibliographic Data
| ID | 12166994 |
|---|---|
| Authors | Jennifer Feitosa (0000-0002-5223-9609, Department of Psychology Claremont McKenna College Claremont California, corresponding author), Rebecca Grossman (0000-0002-4943-1069, Department of Psychology Hofstra University Hempstead New York), William S Kramer (0000-0002-0047-7517, Department of Psychology University of Nebraska Omaha Omaha Nebraska), Eduardo Salas (0000-0002-5448-4958, Department of Psychology Rice University Houston Texas) |
| Year | 2020 |
| Volume | 41 |
| Issue | 5 |
| Pages | 479-501 |
| Publication date | 2020-02-19 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Organizational Behavior (JOURNAL) |
| Journal identifiers | ISSN: 0894-3796 • E-ISSN: 1099-1379 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/job.2436 |
| OpenAlex | W3008384915 |
| Language | EN |
| Citations received | 17 |
| References cited | 158 |
Team trust is gaining attention in research and practice due to its benefits for team performance, yet clarity about the intricacies of its measurement is needed. Therefore, we meta‐analyzed 118 studies ( N = 7,738) to untangle the role of measurement features by investigating the degree to which they influence the trust–performance relationship. Results showed that the trust–performance relationship is contingent upon time lag and source of measurement. Specifically, cross‐sectional and single‐source studies produced higher effect sizes than time‐lagged and different‐source studies. In contrast, the moderating roles of conceptualization–operationalization alignment and referent of trust measures were not supported. Post hoc analyses revealed that affective trust is more strongly related to global, versus specific team outcomes, and that mixed‐referent items are particularly effective within intact teams, whereas the trust–performance relationship is constrained when direct consensus items are used within ad hoc teams. Furthermore, we provided a critical review that highlights the importance of composites, multilevel forces, and item content and wording. Finally, we clarified key gaps in the literature, calling for research where needed. This review serves as a bridge between conceptualization and measurement and lays the groundwork for advancing knowledge of team trust
CLARITY · Conceptualization · Epistemology · Operationalization · Post hoc · Referent · Applied Psychology · Computer Science · Conflict Management and Negotiation · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Team Dynamics and Performance
Trust Measurement in Human-Autonomy Teams
Revealing the Role of Team Dynamics, Organizational Learning Strategy and Innovativeness
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
The moderating role of support for innovation in sub-Saharan African healthcare teams
Team autonomy, information exchange and team innovation performance
Investigating the Effects of Trust in Isolated, Confined, and Extreme Teams
A systematic process to formulate quality lessons learned about hospital resilience during the Covid-19 pandemic
Multilevel, Multireferent Trust, Communication, and Performance in Human–Agent Teams
Interpersonal trust and distrust at work
Trust in Leader as Antecedent to Trust in Team Members, Team Cooperation, and Team Performance
Understanding Trust in Online Course Design
The A(I) Team
Initial development of perceptions of ability and intent factors of (un)trustworthiness in short‐term teams
Team resilience emergence
TMT cognitive and affective trust, psychological safety and corporate entrepreneurship
The relevance of glocal support for Deib
Does Workplace Spirituality Increase Self-Esteem in Female Professional Dancers? The Mediating Effect of Positive Psychological Capital and Team Trust
Methods of Meta-Analysis
Trust in leadership
Functional relations among constructs in the same content domain at different levels of analysis
Work Groups and Teams in Organizations
How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring, and Effort
A Multilevel Model of Team Goal Orientation, Information Exchange, and Creativity
Deep-level composition variables as predictors of team performance
Too Much of a Good Thing? Negative Effects of High Trust and Individual Autonomy in Self-Managing Teams.
Models of Interpersonal Trust Development
Information sharing and team performance
Method Variance in Organizational Research
Trust and team performance
The effects of interpersonal trust on work group performance.
Attitudes towards objects as predictors of single and multiple behavioral criteria.
Trust in Management and Performance
Emotional intelligence meets traditional standards for an intelligence
At What Level (and in Whom) We Trust
Modeling reciprocal team cohesion–performance relationships, as impacted by shared leadership and members’ competence.
Outlier and influence diagnostics for meta-analysis
The paradox of intragroup conflict
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Toward using confidence intervals to compare correlations.
Trust, trustworthiness, and trust propensity
Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust
Is Anybody out There? Antecedents of Trust in Global Virtual Teams
Communication and Trust in Global Virtual Teams
Antecedents of Team Creativity
Is there a “Big Five” in Teamwork?
Trim and Fill
Measuring inconsistency in meta-analyses
Affect- And Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations.
From Intentions to Actions
Common method biases in behavioral research
Not So Different After All
The Measurement of Observer Agreement for Categorical Data
A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires
An Integrative Model of Organizational Trust
Team performance in cross cultural project teams
New work attitude measures of trust, organizational commitment and personal need non‐fulfilment
A Behavioral Decision Theory Approach to Modeling Dyadic Trust in Superiors and Subordinates
Measuring trust in organisational research
Conflict management between and within teams for trusting relationships and performance in China
Positive group affective tone and team creativity
Understanding the connections between relationship conflict and performance
Trust in work teams
Advancing conceptualization and measurement of psychological capital as a collective construct
A Predictive Model of Self-Managing Work Team Effectiveness
Trust and Distrust in Organizations
Survey Research
Trust, conflict, and cooperation
Adding a dimension
The Organizational Survey Process
Transformational Leadership and Team Performance
Relational capital in virtual teams
The role of social capital on trust development and dynamics
Influences on Member Assimilation in Workgroups in High-Reliability Organizations
| Unique citing works | 17 |
|---|---|
| Citations per year | 3,4 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 17 |