Feedback and Grievance Resolution
Bibliographic Data
| ID | 3199175 |
|---|---|
| Authors | Thomas R Knight (corresponding author) |
| Year | 1986 |
| Volume | 39 |
| Issue | 4 |
| Pages | 585 |
| Publication date | 1986-07-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Industrial and Labor Relations Review (JOURNAL) |
| Journal identifiers | ISSN: 0019-7939 • E-ISSN: 2162-271X |
| Publisher | JSTOR (PUBLISHER) |
| DOI | 10.2307/2523250 |
| OpenAlex | W4246463982 |
| Language | EN |
| Citations received | 4 |
| References cited | 8 |
This paper assesses the contribution to grievance negotiations of participants' use of feedback about previous grievance settlements and arbitration decisions. Analysis of survey data collected from a sample of management and union grievance participants at three organizational levels supports the central proposition of systems theory that feedback contributes to the system's effectiveness, measured here as the estimated and observed rate of grievance resolution. Significant variance in the use and impact of feedback is found, however, across union and management respondents and organizational levels
Arbitration · Business · Dispute resolution · Geography · Grievance · Human settlement · Negotiation · Political science · Resolution (logic) · Sample (material) · Variance (accounting) · Accounting · Artificial Intelligence · Computer Science · Labor Movements and Unions · Law · Natural Language Processing Techniques · Organizational Downsizing and Restructuring · Outsourcing and Supply Chain Management · Psychology · Social Psychology
| Unique citing works | 4 |
|---|---|
| Citations per year | 0,1 |
| Citation span | 1987 - 1999 (13) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |