Attributes Influencing Overall Tourist Satisfaction and Its Consequences for Muslim-Majority Destination
Bibliographic Data
| ID | 3243752 |
|---|---|
| Authors | Ilisa Fajriyati (0000-0003-1531-4857, University of Indonesia, corresponding author), Adi Zakaria Afiff (0000-0002-9750-0567, University of Indonesia), Gita Gayatri (0000-0001-5089-2164, University of Indonesia), Sri Rahayu Hijrah Hati (0000-0003-2506-6981, University of Indonesia) |
| Year | 2022 |
| Volume | 12 |
| Issue | 1 |
| Publication date | 2022-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | SAGE Open (JOURNAL) |
| Journal identifiers | ISSN: 2158-2440 • E-ISSN: 2158-2440 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/21582440211068462 |
| OpenAlex | W4205565111 |
| Language | EN |
| Citations received | 8 |
| References cited | 62 |
In the context of Muslim-friendly tourism, marketers have to pay attention to the needs of their main target, Muslim tourists. This study aimed to examine the influence of destination attributes, including both generic and Islamic attributes, on overall tourist satisfaction to get a more comprehensive view. Likewise, this study investigated the effect of overall tourist satisfaction on its consequences. The moderation effect of Islamic religiosity on the relationship between Islamic attributes and overall tourist satisfaction was also considered. An online survey was conducted, with a sample of 231 Muslims who traveled to Muslim-majority cities, and the data were analyzed using Structural Equation Modeling. The results showed that both generic and Islamic attributes positively influence overall tourist satisfaction, while its consequences affected their behavioral, attitudinal loyalty, and churn intention. Overall tourist satisfaction was not found to affect complaint intention. Likewise, the moderation effect of Islamic religiosity was insignificant
Advertising · Business · Geography · Islam · Loyalty · Moderation · Religiosity · Statistics · Structural equation modeling · Tourism · Diverse Aspects of Tourism Research · Halal products and consumer behavior · Mathematics · Psychology · Religious Tourism and Spaces · Social Psychology · Marketing
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| Unique citing works | 8 |
|---|---|
| Citations per year | 4 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |