How Institutions and Business Strategies Affect Wages
A Cross-National Study of Call Centers
Bibliographic Data
| ID | 3357879 |
|---|---|
| Authors | Rosemary Batt (0000-0003-1426-9900, Centre National de la Recherche Scientifique), Hiroatsu Nohara (0000-0003-0017-8557, Laboratoire d'Economie et de Sociologie du Travail) |
| Year | 2009 |
| Volume | 62 |
| Issue | 4 |
| Pages | 533-552 |
| Publication date | 2009-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Industrial and Labor Relations Review (JOURNAL) |
| Journal identifiers | ISSN: 0019-7939 • E-ISSN: 2162-271X |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/001979390906200404 |
| OpenAlex | W1854351517 |
| Language | EN |
| Citations received | 6 |
| References cited | 22 |
This paper, drawing on a 2003-2006 establishment-level survey of 1,819 call centers in 15 countries, examines effects of industrial relations institutions and employer strategies on wage variation across coordinated, liberal, and emerging market economies. The authors find several contradictory patterns, which confirm theoretical predictions for some countries and contradict them for others, suggesting diverse institutional reactions to the emergence of a new economic activity. Consistent with prior research, Denmark, France, and Sweden exhibit patterns of low wage dispersion and no union wage premium, and the United States, Canada, and emerging market economies exhibit quite high levels of dispersion. Contrary to prior research, Austria and Germany resemble the United States in their levels of wage dispersion, while the United Kingdom resembles the coordinated market group. Finally, employer strategies of outsourcing and market segmentation explain within-country wage variation in most countries, suggesting considerable flexibility in wage setting at the establishment level
Affect (linguistics) · Business · Demographic economics · Economics · Efficiency wage · Flexibility (engineering) · Labour economics · Outsourcing · Sociology · Variation (astronomy) · Wage · Wage dispersion · Employment and Welfare Studies · Labor Movements and Unions · Social Policy and Reform Studies
Global or embedded service work? the (limited) transnationalisation of the call-centre industry
Union Recognition by Multinational Companies in China
The high costs of outsourcing
An explanation of cross-national variation in call centre job quality using institutional theory
Control over Employment Practice in Multinationals
Contesting Firm Boundaries
| Unique citing works | 6 |
|---|---|
| Citations per year | 0,35 |
| Citation span | 2009 - 2024 (16) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 4 |