Opening the Box
Information Technology, Work Practices, and Wages
Bibliographic Data
| ID | 3377459 |
|---|---|
| Authors | Larry W Hunter (0000-0002-4201-8861, University of Wisconsin–Madison, corresponding author), John J Lafkas (corresponding author) |
| Year | 2003 |
| Volume | 56 |
| Issue | 2 |
| Pages | 224-243 |
| Publication date | 2003-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Industrial and Labor Relations Review (JOURNAL) |
| Journal identifiers | ISSN: 0019-7939 • E-ISSN: 2162-271X |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/001979390305600202 |
| OpenAlex | W2109731224 |
| Language | EN |
| Citations received | 14 |
| References cited | 46 |
Using 1994-95 survey data on customer service representatives in 303 U.S. bank branches, the authors investigate the effects on wages of information technology (IT), of work practices, and of those two factors in combination. Offline high-involvement practices (measured by the presence of quality circles) were related positively to wages, as was more extensive use of IT that supports sales efforts. Where IT was used more extensively to automate routine processes, wages were lower in branches that did not have high-involvement work practices. The effects are partially explained by higher education requirements and more extensive introductory training in higher-wage jobs
Business · Customer service · Data science · Economics · Information technology · Labour economics · Quality (philosophy) · Service (business) · Wage · Work (physics) · Accounting and Organizational Management · Computer Science · Engineering · Labor Movements and Unions · Management and Organizational Studies · Marketing · Mechanical Engineering
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| Unique citing works | 9 |
|---|---|
| Citations per year | 0,7 |
| Citation span | 2006 - 2025 (20) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 13 |