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The Effect of Volunteer Management on Intention to Continue Volunteering

A Mediating Role of Job Satisfaction of Volunteers

Bibliographic Data

ID3377924
AuthorsHeetae Cho (0000-0002-8927-9743, Nanyang Technological University), Zi’en Wong (Nanyang Technological University), Weisheng Chiu (0000-0002-8090-5082, Hong Kong Metropolitan University, corresponding author)
Year2020
Volume10
Issue2
Publication date2020-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSAGE Open (JOURNAL)
Journal identifiersISSN: 2158-2440 • E-ISSN: 2158-2440
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/2158244020920588
OpenAlexW3024933712
LanguageEN
Citations received26
References cited58

The purpose of this study was to examine the relationship between volunteer management and volunteers' intention to continue participating, based on the environmental psychology model. Moreover, this study investigated the mediating role of volunteers' job satisfaction in this relationship. Using a sample drawn from volunteers of a cultural event in Singapore, this research conducted confirmatory factor analysis and structural equation modeling analysis. The results showed a positive relationship between volunteer management and volunteers' intention to continue volunteering, with a full mediating effect of job satisfaction on this relationship. Also, the highest attribution of positive management practices came from reward and recognition, followed by empowerment, schedule flexibility, orientation and training, and social interaction. The findings of this study provide a perspective on how volunteer management can position itself for volunteer retention

Attribution · Confirmatory factor analysis · Job satisfaction · Management · Structural equation modeling · Volunteer · Applied Psychology · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Nonprofit Sector and Volunteering · Psychology · Social Psychology

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Unique citing works26
Citations per year5,2
Citation span2021 - 2026 (6)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 26

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