The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions
The Case of Upscale Restaurants
Bibliographic Data
| ID | 23323973 |
|---|---|
| Authors | Kisang Ryu (0000-0002-7600-5583, University of New Orleans), Soocheong Jang (0000-0001-8132-0388, Purdue University), SooCheong Shawn Jang (Purdue University West Lafayette) |
| Year | 2007 |
| Volume | 31 |
| Issue | 1 |
| Pages | 56-72 |
| Publication date | 2007-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Hospitality & Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1096-3480 • E-ISSN: 1557-7554 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/1096348006295506 |
| OpenAlex | W2115503054 |
| Language | EN |
| Citations received | 63 |
| References cited | 30 |
This research built a conceptual model to show how customers’ perceptions of dining environments influence behavioral intentions through emotions in the upscale restaurant setting. An environmental psychology model was proposed to explore the linkages between customers’ perceptions and emotions (pleasure and arousal) and between customers’ emotional states and behavioral intentions. A structural equation modeling analysis revealed that facility aesthetics, ambience, and employees had significant effects on the level of customer pleasure while ambience and employees significantly influenced the level of arousal. In addition, pleasure and arousal had significant impacts on behavioral intentions, and pleasure appeared to be the more influential emotion of the two. Implications for restaurateurs and academic researchers are also discussed.
Arousal · Conceptual model · Environmental Psychology · Perception · Pleasure · Structural equation modeling · Color perception and design · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Psychology · Social Psychology
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| Unique citing works | 63 |
|---|---|
| Citations per year | 3,5 |
| Citation span | 2008 - 2026 (19) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 60 |