(In)directness and complaints
A reassessment
Bibliographic Data
| ID | 3563116 |
|---|---|
| Authors | Sofie Decock (0000-0002-5147-9336, Ghent University), Ilse Depraetere (0000-0003-3853-3876, Université de Lille, corresponding author) |
| Year | 2018 |
| Volume | 132 |
| Pages | 33-46 |
| Publication date | 2018-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Pragmatics (JOURNAL) |
| Journal identifiers | ISSN: 0378-2166 • E-ISSN: 1879-1387 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.pragma.2018.04.010 |
| OpenAlex | W2805823985 |
| Language | EN |
| Citations received | 25 |
| References cited | 24 |
Business · Complaint · Computer security · Face (sociological concept · Key (lock · Linguistics · Order (exchange · Politeness · Political science · Pragmatics · Social media · World Wide Web · Computer Science · Language, Discourse, Communication Strategies · Psychology · Social Psychology · Stalking, Cyberstalking, and Harassment · Swearing, Euphemism, Multilingualism
Worse than bad, better than good
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A Cross-Cultural Pragmatic Study of Online Complaints by Japanese and Malaysian Hotel Guests in English
Implicit offensiveness from linguistic and computational perspectives
Ethical approval
Patient Complaints to the Saudi Medical Call Center
The politeness of criticism speech acts in Japanese and Minangkabau films
A contrastive study of Chinese and American online complaints
Social Relationship Marking in German from a Variationist Perspective
Politeness in sales negotiations
Nǐ kànzhe bàn ba
Can you send us a PM please?” Service recovery interactions on social media from the perspective of organizational legitimacy
Mitigating strategies and politeness in German requests
The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
Linguistic (In)Directness in Complaints on an Online Discussion Forum for Chinese University Students
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
By then you'd say ‘why hadn't I hung on a little bit longer?’”
Complaint formulation and negotiation
Troubles-talk
Deontic authority in intervention discourse
A Case Study of Negated Adjectives in Commuters' Twitter Complaints
Mouren" ("Somebody") can be you-know-who
First order and second order indirectness in Korean and Chinese
Linguistic (in)directness in twitter complaints
Indirect speech acts
Interlanguage Pragmatics
Chapter 4. Relational work and impoliteness
Logic and Conversation
Politeness Markers in English and German
Impoliteness in Language
The Discourse of Online Consumer Reviews
The discursive challenge to politeness research
Face as relational and interactional
Relevance theory and politeness
Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis
American and Chinese complaints
Politeness Theory and Relational Work
The association of deference with linguistic form
Complaints online
Can you pass the salt
A new look at literal meaning in understanding what is said and implicated
Indirectness and politeness in requests
Going too far
Different cultures, different languages, different speech acts
Social distance and speech behavior
Direct" and "indirect" communicative acts in semiotic perspective
Models of discourse in the letter of complaint
| Unique citing works | 25 |
|---|---|
| Citations per year | 3,57 |
| Citation span | 2019 - 2026 (8) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 25 |