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Zooming Versus Slacking

Videoconferencing, Instant Messaging, and Work-from-Home Intentions in the Early Pandemic

Bibliographic Data

ID3758136
AuthorsJeremy Schulz (0000-0002-8659-9442, Researcher, Institute for the Study of Societal Issues, UC Berkeley, Berkeley, CA, USA, corresponding author), Øyvind N Wiborg (0000-0001-6826-609X, University of Oslo), Øyvind Wiborg (University of Oslo), Laura Robinson (0000-0001-9022-9375, Santa Clara University)
Year2024
Volume68
Issue8
Pages1074-1097
Publication date2024-07-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAmerican Behavioral Scientist (JOURNAL)
Journal identifiersISSN: 0002-7642 • E-ISSN: 1552-3381
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/00027642231155364
OpenAlexW4323662905
LanguageEN
Citations received2
References cited21

This article explores key determinants of the intention to work from home (WFH) among U.S. adults in the early phase of the pandemic. Leveraging nationally representative survey data collected in the initial stages of the pandemic, it explores the role of modalities of communication alongside the more frequently studied behavioral, occupational, and sociodemographic factors in shaping WFH intentions as reported by survey respondents. Venturing beyond prior studies of remote work and remote work intentions, the study finds that the frequency of text messaging platform (e.g., Slack) usage and the frequency of videoconferencing (e.g., Zoom) exhibit diametrically opposed effects on the intentions to WFH in the future. Whereas a higher frequency of text messaging platform usage is linked to a preference for a preference for more frequent WFH in a hypothetical future WFH, a higher frequency of videoconferencing platform usage is associated with the opposite preference. Additionally, the effect of the intensity of respondents' engagement with these two communication modalities on their intentions is mediated by pre-pandemic WFH experience as well as the intensity of interruptions in their WFH environment. Intensive videoconferencers (Zoomers) who work in high-interruption environments are particularly averse to future WFH. Conversely, intensive messagers (Slackers) who work from home substantially prior to the pandemic report express a preference for more frequent WFH in the future

Coronavirus disease 2019 (COVID-19) · Instant messaging · Modalities · Multimedia · Pandemic · Preference · Sociology · Videoconferencing · Work (physics) · World Wide Web · Applied Psychology · Computer Science · Digital Marketing and Social Media · Impact of Technology on Adolescents · Medicine · Psychology · Social Psychology · Work-Family Balance Challenges

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Unique citing works2
Citations per year1
Citation span2024 - 2024 (1)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 2

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