Administrative burden in digital public service delivery
The social infrastructure of library programs for e-inclusion
Bibliographic Data
| ID | 4073853 |
|---|---|
| Authors | Sarah Giest (0000-0001-8201-6943, Leiden University, corresponding author), Annemarie Samuels (0000-0002-7379-5591, Leiden University) |
| Year | 2023 |
| Volume | 40 |
| Issue | 5 |
| Pages | 626-645 |
| Publication date | 2023-09-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Review of Policy Research (JOURNAL) |
| Journal identifiers | ISSN: 1541-132X • E-ISSN: 1541-1338 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/ropr.12516 |
| OpenAlex | W4308338660 |
| Language | EN |
| Citations received | 24 |
| References cited | 43 |
In their efforts to digitize public service delivery, countries increasingly use algorithms based on mathematical models, data and/or a combination of different administrative datasets to issue decisions, but recent studies point towards challenges around citizens' understanding, accessing, and filing objections to such automated decisions. This paper focuses on the social infrastructure supporting citizens that struggle with accessing such services. To address this, we ask: How does the social infrastructure affect administrative burdens associated with digital government services? This is studied in the Dutch context through expert interviews and observations of support programs in libraries. We find that although libraries as primary sites for these services may pose the disadvantage of being more difficult to reach for low-literate citizens, advantages are their organizational structure at the local level as well as their currently changing role to include a growing range of services, including (digital) skills courses
Business · Context (archaeology · Digital library · Disadvantage · Government (linguistics · Inclusion (mineral · Knowledge management · Political science · Public relations · Service (business · Service delivery framework · Sociology · Computer Science · E-Government and Public Services · Privacy, Security, and Data Protection · Social Media and Politics · Marketing
Administrative Burdens in Digital Services
Citizens' perspectives on administrative burden in digital government services
Overcoming digital barriers
Building citizen trust to enhance satisfaction in digital public services
Digital inclusion in public services for vulnerable groups
Teaching Public Service in the Digital Age
Access to social rights under tension
Alleviating administrative burden through digitalization and redesign
Administrative burden in older adults
You didn't ask, so you don't know”
Measuring Administrative Burden
Administrative burden reducing in China
Administrative Burden Revisited
Carga administrativa y administración digital
Narrative dynamics in European Commission AI policy—Sensemaking, agency construction, and anchoring
Unintended, Unequal Hybrid Service Systems
Digital government inclusion
From address-less to electorally included
Administrative Burden Reduction in Chinese Digital Government
The origins and consequences of administrative burdens in mass immunization programs
Déléguer son travail administratif en régime numérique
Politics and policy of Artificial Intelligence
Politics of on-demand food delivery
Power and politics in framing bias in Artificial Intelligence policy
The Digital Divide
Managing e‐Government
Bridging Digital Divides
Poverty Impedes Cognitive Function
Transparency in artificial intelligence
Digital inclusion and social inclusion
Fair, Transparent, and Accountable Algorithmic Decision-making Processes
Administrative Burden
Datafication and the Welfare State
Understanding the complexity of electronic government
Digitization or equality
The accidental caseworker – How digital self-service influences citizens' administrative burden
The digital cage
Close encounters of the digital kind
How-to Bureaucracy
How Do Disadvantaged Groups Seek Information About Public Services? A Randomized Controlled Trial of Communication Technologies
Administrative Easing
The Effect of Administrative Burden on Bureaucratic Perception of Policies
For good measure’
Administrative Capital and Citizens’ Responses to Administrative Burden
Race, Place, and Information Technology
Measuring How Administration Shapes Citizenship
E‐Participation, Transparency, and Trust in Local Government
Human Capital and Administrative Burden
Administrative Burden
The Bite of Administrative Burden
Citizens' Perceptions of Politics and Ethics in Public Administration
Scholarship and practice
Big Data and Dahl's Challenge of Democratic Governance
Policy for the public without the public
Power and politics in framing bias in Artificial Intelligence policy
| Unique citing works | 24 |
|---|---|
| Citations per year | 6 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 24 |