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Online Consumer Typologies and Their Shopping Behaviors in B2C E-Commerce Platforms

Bibliographic Data

ID4181845
AuthorsFarid Huseynov (0000-0002-9936-0596, Gebze Technical University, corresponding author), Sevgi Özkan Yıldırım, Sevgi Özkan (0000-0002-7603-3656, Middle East Technical University)
Year2019
Volume9
Issue2
Publication date2019-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSAGE Open (JOURNAL)
Journal identifiersISSN: 2158-2440 • E-ISSN: 2158-2440
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/2158244019854639
OpenAlexW2948375769
LanguageEN
Citations received9
References cited72

Consumer behavior in e-commerce platforms is one of the extensively researched area. Numerous studies in this field assessed consumer online shopping behavior from various aspects. However, literature review showed that most of the conducted studies do not carry out market segmentation analysis while accessing shopping behavior of online consumers. Therefore, the general conclusions made by these studies about consumer attitude, behavior, and decision-making process might not reflect actual behaviors of different consumer segments. In contrast to previous studies, this study initially carried out psychographic market segmentation analysis and found four different online consumer segments. Later, shopping behavior of each determined segment was assessed by using the developed behavior evaluation model. Findings of this study provide important information to e-retailers about the behavioral characteristics of each consumer segment. E-retailers can utilize this study findings to effectively allocate their marketing resources and design more successful marketing mix for each consumer segment

Advertising · Business · Consumer behaviour · E-commerce · Market segmentation · Psychographic · Segmentation · Computer Science · Consumer Retail Behavior Studies · Digital Marketing and Social Media · Technology Adoption and User Behaviour · Marketing

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Unique citing works9
Citations per year1,5
Citation span2020 - 2024 (5)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 8

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