Contextual and individual factors associated with dissatisfaction with the Brazilian Unified National Health System, 2011-2012
Bibliographic Data
| ID | 5168874 |
|---|---|
| Authors | Lúcia Gimenes Passero (Universidade Federal do Rio Grande do Sul), Jessye Melgarejo Do Amaral Giordani (0000-0002-3825-9734, Universidade Federal do Rio Grande do Sul), Fernando Neves Hugo (0000-0003-2222-7719, Universidade Federal do Rio Grande do Sul), Vanessa Bielefeldt Leotti Torman (Universidade Federal do Rio Grande do Sul), Suzi Alves Camey (0000-0002-5564-081X, Universidade Federal do Rio Grande do Sul), Juliana Balbinot Hilgert (0000-0002-2204-1634, Universidade Federal do Rio Grande do Sul) |
| Year | 2016 |
| Volume | 32 |
| Issue | 10 |
| Pages | e00065015-e00065015 |
| Publication date | 2016-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cadernos de Saude Publica (JOURNAL) |
| Journal identifiers | ISSN: 0102-311X • E-ISSN: 1678-4464 |
| Publisher | FapUNIFESP (SciELO) (PUBLISHER) |
| DOI | 10.1590/0102-311x00065015 |
| PMID | 27783752 |
| OpenAlex | W2536786553 |
| SCIELO_PID | S0102-311X2016001005004 |
| Language | EN |
| Citations received | 5 |
| References cited | 18 |
User satisfaction is known to be related to quality of healthcare. The aim of this study was to evaluate the influence of contextual and individual factors associated with user dissatisfaction with the Brazilian Unified National Health System (SUS). This was a cross-sectional multilevel study. Data were collected via telephone by the ombudsman's office of the SUS. Telephone numbers were randomly selected from a telephone company database. Health services, socioeconomic, and individual demographic variables were evaluated, in addition to information on the municipalities. The outcome variable was dissatisfaction with the SUS. Hierarchical multilevel logistic regression was used, and 18,673 individuals were contacted. Prevalence of dissatisfaction was 63.4% (95%CI: 62.7-64.1). Unmet demand (OR = 3.66), waiting time > 4 hours (OR = 2.82), and number of Primary Healthcare Units (OR = 0.89) were associated statistically with dissatisfaction. Characteristics of the health teams' work process showed a strong association with dissatisfaction
Business · Environmental health · Family medicine · Health care · Logistic regression · Multilevel model · Population · Socioeconomic status · Statistics · Telephone survey · Customer Service Quality and Loyalty · Demography · Health, Nursing, Elderly Care · Marketing · Medicine · Patient Satisfaction in Healthcare · Psychology · Gerontology
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| Unique citing works | 5 |
|---|---|
| Citations per year | 0,63 |
| Citation span | 2018 - 2023 (6) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 5 |