Contextual and individual factors associated with dissatisfaction with public emergency health services in Brazil, 2011-2012

Bibliographic Data

ID5225709
AuthorsRafaela Soares Rech (0000-0002-3207-0180, Universidade Federal do Rio Grande do Sul), Fernando Neves Hugo (0000-0003-2222-7719, Universidade Federal do Rio Grande do Sul), Jessye Melgarejo Do Amaral Giordani (0000-0002-3825-9734, Universidade Federal de Santa Maria), Lúcia Gimenes Passero (Universidade Federal do Rio Grande do Sul), Juliana Balbinot Hilgert (0000-0002-2204-1634, Universidade Federal do Rio Grande do Sul)
Year2018
Volume34
Issue1
Pagese00175416-e00175416
Publication date2018-02-05
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueCadernos de Saude Publica (JOURNAL)
Journal identifiersISSN: 0102-311X • E-ISSN: 1678-4464
PublisherFapUNIFESP (SciELO) (PUBLISHER)
DOI10.1590/0102-311x00175416
PMID29412323
OpenAlexW2786771302
SCIELO_PIDS0102-311X2018000105005
LanguageEN
Citations received2
References cited25

The Brazilian network of emergency care, in recent years, has shown significant progress. The objective was to evaluate contextual and individual factors associated with the satisfaction with public emergency health services. This was a cross-sectional multilevel study carried out between June 2011 and January 2012. Data were collected via telephone at the ombudsman's office of the Brazilian Unified National Health System (SUS). Telephone numbers were randomly selected from a telephone company database. Health services, socioeconomic, and individual demographic variables were evaluated, in addition to information about the municipalities. The outcome variable was dissatisfaction with public emergency health services in Brazil. Multilevel logistic regression was performed and 7,027 individuals from 61 municipalities answered the survey. The prevalence of perceived dissatisfaction was 48.1% (95%CI: 46.9-49.3). Variables that remained significantly associated with the outcome are: age up to 20 years, 16 or more years of education, lives in the Central region, non-resolved demands, longer waiting times, and accessing emergency in a primary care service. Prevalence of a perceived dissatisfaction is predominantly associated with care's waiting time and the length needed to resolve the demand

Business · Environmental health · Family medicine · Health care · Logistic regression · Multilevel model · Population · Public health · Service (business) · Socioeconomic status · Telephone interview · Telephone survey · Demography · Emergency and Acute Care Studies · Marketing · Maternal and Neonatal Healthcare · Medicine · Nursing · Patient Satisfaction in Healthcare · Gerontology

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Open DOISci-HubOpen Access