I Use Online so the Counsellors can't Hear Me Crying

Creating Design Solutions for Online Counselling

Bibliographic Data

ID5903944
AuthorsDebra Beattie, Stuart Cunningham (0000-0002-7437-1424), Richard Jones (0000-0002-0904-3141), Oksana Zelenko (0000-0003-1096-1190)
Year2006
Volume118
Issue1
Pages43-52
Publication date2006-02-01
Open AccessYes
TypeARTICLE
VenueMedia International Australia (JOURNAL)
Journal identifiersISSN: 1329-878X • E-ISSN: 2200-467X
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/1329878x0611800107
OpenAlexW1517607672
LanguageEN
Citations received7
References cited2

This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people's multi-literacies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline's clients were integrated with graphical image-based tools, while engaging young people in problem-solving and empowerment during online counselling sessions. The paper considers the fashioning of a conducive design and interactive communication environment for distressed young people and the independent evaluation of the new site design. Preliminary results are that young people report a greater sense of control and comfort in their net-based interaction with a counsellor

Empowerment · Helpline · Medical education · Applied Psychology · Digital Mental Health Interventions · Impact of Technology on Adolescents · Medicine · Nursing · Psychology · Social Work Education and Practice

Tools

Open DOISci-HubOpen Access