Internal Communication Quality in a Telecommuting Context
A Phenomenological Exploration of Telecommuters' Communication Experiences
Bibliographic Data
| ID | 5934547 |
|---|---|
| Authors | Gabriel A Kilson (0000-0002-0527-6984, University of Lisbon, corresponding author), Paulo Tavares (0000-0003-2404-342X, Universidade Católica Portuguesa) |
| Year | 2024 |
| Volume | 13 |
| Issue | 6 |
| Pages | 286 |
| Publication date | 2024-05-27 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2076-0760 • E-ISSN: 2076-0760 |
| Publisher | MDPI AG (PUBLISHER • IT) |
| DOI | 10.3390/socsci13060286 |
| OpenAlex | W4399042721 |
| Language | EN |
| Citations received | 2 |
| References cited | 40 |
Information and Communication Technologies (ICT) mediated interactions, such as audio and video calls, are part of all companies' routines. Despite technological advances, no current ICT can perfectly mimic the unique characteristics of face-to-face interactions. As good-quality internal communication is critical to companies' operations, the increased demand for work-from-home jobs raises relevant questions regarding employees' capability to communicate properly. To better understand if the physical and temporal distance associated with the work-from-home represents a threat to employees' capacity to establish clear communications, this study explores the internal communication experiences of full-time home-based telecommuters. Adopting a transcendental phenomenological strategy and based on a mix of purposeful and snowball sampling, 23 employees were interviewed online. Two additional interviews with top managers from a company where all employees work from home were also performed. Following a thematic analysis, results did not reveal a direct relationship between physical and temporal distance and the quality of internal communication. Indeed, the increased media options adopted by employees after starting to work from home contributed to improving internal communication quality. The main identified communication issues, such as information segregation, are related to how internal communications are managed, and may happen whether employees work side-by-side or physically apart
Business · Cognitive psychology · Context (archaeology · Epistemology · Geography · Quality (philosophy · Telecommuting · Engineering · Psychology · Work-Family Balance Challenges
Phenomenological research methods
How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings
The Possibilities of Phenomenology for Organizational Research
The good, the bad, and the unknown about telecommuting
Media synchronicity in organizational social exchange
Required to work from home
The effects of remote work on collaboration among information workers
Using Transcendental Phenomenology to Explore the 'Ripple Effect' in a Leadership Mentoring Program
| Citations per year | 1 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |