Zoom & WhatsApp digital information and communication technologies (ICTs) enhance community engaged research with women immigrants from Mexico

Bibliographic Data

ID6076409
AuthorsPachely Mendivil-Aguayo (School of Medicine, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), Megan Rivera (0009-0001-7440-5452, School of Medicine, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), Daniela Armendariz (School of Medicine, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), Daniel Perez Rodríguez (Office for Community Health, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), Camille Vasquez (Clinical Director, Centro Sávila, Albuquerque, New Mexico, USA), Lidia Regino (Office for Community Health, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), Maria Tellez (0000-0003-3148-6827, Office for Community Health, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), Jackie Pérez (Clinical Director, Centro Sávila, Albuquerque, New Mexico, USA), Dulce Medina (0000-0002-5217-6353, Clinical Director, Centro Sávila, Albuquerque, New Mexico, USA), Virginia Sandoval (Tertulias Project, One Hope Centro de Vida Health Center, Albuquerque, New Mexico, USA), Cristina Murray-Krezan (0000-0002-5488-1080, Medicine, University of Pittsburg, Pittsburg, Pennsylvania, USA), Alejandro Aragon (0000-0003-2216-552X, University of New Mexico Health Sciences Center), Reuben J Thomas (0009-0007-8471-5327, University of New Mexico), Elaine L Bearer (0000-0002-8390-8529, Department of Pathology, University of New Mexico Health Sciences Center, University of New Mexico, Albuquerque, New Mexico, USA), J Page-Reeves (0000-0001-9401-3248, University of New Mexico Health Sciences Center, corresponding author)
Year2024
Volume32
Issue2
Pages212-237
Publication date2024-04-02
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Community Practice (JOURNAL)
Journal identifiersISSN: 1070-5422 • E-ISSN: 1543-3706
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/10705422.2024.2351935
PMID38883275
OpenAlexW4396705576
LanguageEN
Citations received4
References cited31

This article demonstrates how digital information and communication technologies (ICTs) (Zoom/WhatsApp) unexpectedly and counterintuitively proved to be valuable tools for community-engaged health research when, in the context of the COVID-19 pandemic, they were integrated into a research study testing a peer support group intervention with female immigrants from Mexico. Because of pandemic restrictions, we changed the study protocol to hold meetings remotely via Zoom rather than in person as originally planned. Because we recognized that this would lack some opportunities for participants to interact and develop relationships, we created a WhatsApp chat for each group. Despite challenges for participants to use ICTs and participant-stated preference for in-person meetings, the results demonstrated that participants overwhelmingly endorsed these technologies as promoting access, participation, engagement, and satisfaction. Zoom/WhatsApp created a valuable environment both as a method for conducting research with this population, but also as part of the intervention for immigrant women to support and learn from each other. ICT adaptations have now permanently changed the way we conduct community-engaged health research

Context (archaeology · Geography · Immigration · Information and Communications Technology · Internet privacy · Multimedia · Political science · Public relations · Videoconferencing · World Wide Web · Community Health and Development · Computer Science · Focus Groups and Qualitative Methods · ICT in Developing Communities

Tools

Open DOIOpen Access