Co-create with stakeholders
Action research approach in service development
Bibliographic Data
| ID | 6134623 |
|---|---|
| Authors | Päivi J Tossavainen (0000-0001-5210-0984, Laurea University of Applied Sciences, corresponding author) |
| Year | 2016 |
| Volume | 15 |
| Issue | 3 |
| Pages | 276-293 |
| Publication date | 2016-04-14 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Action Research (JOURNAL) |
| Journal identifiers | ISSN: 1476-7503 • E-ISSN: 1741-2617 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/1476750316641995 |
| OpenAlex | W2341253201 |
| Language | EN |
| Citations received | 4 |
| References cited | 27 |
This paper promotes the value of including many stakeholders in service development. The experience of co-creative service development is examined through the lens of action research. Engaging multiple stakeholders in face-to-face, in simultaneous joint activities, from various organisations, with different levels of hierarchy, and dissimilar positions, may increase the diversification through the broadness of the information, knowledge, and experiences, and increase the amount, and quality of the development suggestions. This paper is an attempt to tell the story of action research, and how it was applied to increase the understanding of the usefulness of multiple stakeholders in service development. Outcomes of a research project are presented. The paper ends with discussion of the theoretical and practical implications of the conducted research
Action (physics · Action research · Business · Diversification (marketing strategy · Engineering ethics · Face (sociological concept · Hierarchy · Knowledge management · Pedagogy · Political science · Process management · Public relations · Service (business · Sociology · Computer Science · Engineering · Innovative Approaches in Technology and Social Development · Service and Product Innovation · Sharing Economy and Platforms · Marketing
Crafting a planning issue with citizens in the context of planning competition
Establishing a Guide for Developing Organizational Support in Healthcare Following a Critical or Sentinel Event
From Participatory Research to the Co-construction of Actions – Reflections on how to Reinforce Action Research for Social Inclusion
Co-creation of social services on the example of social hackathon
Critical service logic
Action research for operations management
Competing through service
Co‐creating unique value with customers
Managing the co-creation of value
Co-creation experiences
Service-dominant logic
Theory of value co-creation
The Sage Handbook of Action Research
Writing and doing action research
Theory in action research
When one size does not fit all
Action research, practical challenges and the formation of theory
The importance of the second loop in educational technology
Building emergent situated knowledges in participatory action research
| Unique citing works | 4 |
|---|---|
| Citations per year | 0,67 |
| Citation span | 2020 - 2024 (5) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 4 |