Information exchange on interorganizational information systems and public social media
Different Impacts on Conflict and Joint Action
Bibliographic Data
| ID | 6152167 |
|---|---|
| Authors | Tingyu Lu (0009-0002-3458-9506, Northwestern Polytechnical University), Xubing Zhang (0000-0002-6275-3353, Faculty of Business, The Hong Kong Polytechnic University), Guijun Zhuang (0000-0002-2529-4792, Xi'an Jiaotong University) |
| Year | 2025 |
| Volume | 35 |
| Issue | 4 |
| Pages | 1603-1620 |
| Publication date | 2025-06-22 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Internet Research (JOURNAL) |
| Journal identifiers | ISSN: 1066-2243 • E-ISSN: 2054-5657 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/intr-02-2024-0166 |
| OpenAlex | W4411524210 |
| Language | EN |
| References cited | 55 |
Purpose This research examines how information and communication technology (ICT)-enabled interactions influence conflict, joint action, and thus cooperative performance in supply chains. Design/methodology/approach We adopt a mixed-methods approach that uses both qualitative and quantitative methods. We conduct a grounded theory study of 18 interviews to identify two predominant platforms for ICT-enabled interactions among contemporary firms: interorganizational information systems (IOSs) and public social media (PSM). We then develop a research model and test six hypotheses with field survey data from 520 manufacturing firms. Findings ICT-enabled interactions reduce conflict and promote joint action in supply chains. More importantly, whereas IOS-enabled interaction is more effective in promoting joint action, PSM-enabled interaction is more effective in mitigating conflict. In addition, conflict and joint action fully mediate the effect of IOS-enabled interaction on cooperative performance, but only partially mediate the impact of PSM-enabled interaction. Research limitations/implications This research is an essential investigation of the impacts of the concurrent use of IOSs and PSM as interaction platforms, showing a new mechanism through which ICT-enabled interactions improve performance. Originality/value This research highlights the different effects of ICT-enabled interactions and provides practical insights for managers to deploy and leverage different ICT platforms in supply chains
Action (physics · Business · Grounded theory · Information and Communications Technology · Information exchange · Knowledge management · Leverage (statistics · Originality · Qualitative research · Social media · Sociology · Supply chain · Telecommunications · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Technology Adoption and User Behaviour · Marketing
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| Citation velocity | historical |
|---|---|
| Highly cited | No |