From the interpersonal to the internet
Social Service Digitisation and the Implications for Vulnerable Individuals and Communities
Bibliographic Data
| ID | 6235239 |
|---|---|
| Authors | Simon O’sullivan (0000-0003-4705-1182, UNSW Sydney, corresponding author), Christopher K Walker (0000-0003-1427-5868, UNSW Sydney) |
| Year | 2018 |
| Volume | 53 |
| Issue | 4 |
| Pages | 490-507 |
| Publication date | 2018-10-02 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Australian Journal of Political Science (JOURNAL) |
| Journal identifiers | ISSN: 1036-1146 • E-ISSN: 1363-030X |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/10361146.2018.1519064 |
| OpenAlex | W2890696931 |
| Language | EN |
| Citations received | 13 |
| References cited | 23 |
In Australia, e-government is continuously re-defining service boundaries. While this may be good in the case of transactional interactions, for example the online submission of tax returns, it is less clear that interpersonal services, such as working closely with the long-term unemployed, are best delivered digitally. We consider the impact of social services digitisation on vulnerable communities drawing on an analysis of remote Aboriginal communities. Digital uptake affords great opportunities, but it also carries risks. Some communities have no digital infrastructure and in certain cases traditional face-to-face services have been curtailed, leaving those not online with reduced assistance. We find that concerns about the ‘digital divide’ are well founded. Problems generated by e-government flow across boundaries and appear left to the third sector to resolve with the state playing an even more diminished role in the lives of disadvantaged citizens
Business · Disadvantaged · Face (sociological concept · Government (linguistics · Internet privacy · Interpersonal communication · Political science · Public relations · Service (business · Social science · Sociology · State (computer science · The Internet · Transactional leadership · World Wide Web · Computer Science · E-Government and Public Services · Law · Public Policy and Administration Research · Taxation and Compliance Studies · Marketing
Digital inclusion in public services for vulnerable groups
Towards digital dole parole
E-government services use among single Israeli mothers
Activation through welfare conditionality and marketisation in active labour market policies
Seeing people in the computer
Physical to virtual
Tenant participation and emerging social media practices in the social housing sector
From address-less to electorally included
Introduction to the Special Issue on Activation and the Digital Welfare State
Varieties of digitalisation? A comparison of employment services digitalisation in the UK and Australia
Socioeconomic or marital status? Factors driving digital inequality among single and married mothers - findings of a repeated cross-sectional study, 2014-2019
The Digitalization of Outreach Social Work
Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work
The utilization of e‐government services
The impact of the digital divide on e-government use
Research Article: Recruitment of hard-to-reach population subgroups via adaptations of the snowball sampling strategy
Digital inequalities in rural Australia
Does local government staff perceive digital communication with citizens as improved service
Do they want it? Do they use it? The ‘Demand-Side’ of e-Government in Australia and New Zealand
Working the Spaces in between
Attempting to Cultivate Mindsets for Boundary Spanning in Remote Indigenous Policy
Public Sector Collaboration
Digital Government
Preventing Dysfunction and Improving Policy Advice
Creating Public Value in E‐Government
Working in Complexity
E-technology and Community Participation
Client-centred Case Management
How Social Work Can Contribute in the Shift to Personalised, Recovery-Oriented Psycho-Social Disability Support Services
Beyond Subsystems
Australian e-Government in comparative perspective
Beyond the 'digital divide
| Unique citing works | 13 |
|---|---|
| Citations per year | 2,17 |
| Citation span | 2020 - 2025 (6) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 13 |