Developing a customer orientated approach to service delivery
The wrekin approach
Bibliographic Data
| ID | 6301600 |
|---|---|
| Authors | Andy Hancox, Les Worrall, John Pay |
| Year | 1989 |
| Volume | 15 |
| Issue | 1 |
| Pages | 16-25 |
| Publication date | 1989-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Local Government Studies (JOURNAL) |
| Journal identifiers | ISSN: 0300-3930 • E-ISSN: 1743-9388 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03003938908433448 |
| OpenAlex | W2179126102 |
| Language | EN |
| Citations received | 4 |
| References cited | 1 |
Business · Economics · Operations management · Process management · Service (business · Service delivery framework · Customer Service Quality and Loyalty · Service and Product Innovation · Marketing
| Unique citing works | 4 |
|---|---|
| Citations per year | 0,11 |
| Citation span | 1990 - 2009 (20) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 4 |