Government’s social responsibility, citizen satisfaction and trust

Bibliographic Data

ID6327607
AuthorsShlomo Mizrahi (0000-0001-6531-6557, University of Haifa), Nissim Cohen (0000-0002-8485-3646, University of Haifa), Eran Vigoda-Gadot, Eran Vigoda‐gadot (0000-0003-2594-8546, University of Haifa)
Year2020
Volume48
Issue3
Pages443-460
Publication date2020-07-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenuePolicy & Politics (JOURNAL)
Journal identifiersISSN: 0305-5736 • E-ISSN: 1470-8442
PublisherBristol University Press (PUBLISHER • GB)
DOI10.1332/030557320x15837138439319
OpenAlexW3014486227
LanguageEN
Citations received7
References cited35

This article investigates the complex relationships between citizens’ perceptions about the government’s social responsibility, their satisfaction with public services and their trust in government institutions. It uses data from a national survey of citizens in Israel and focuses on satisfaction with health care. We build on previous bureaucratic and administrative theory, and suggest two competing models of these relationships: (1) perceptions about the government’s social responsibility are a source of citizens’ satisfaction and trust; and (2) perceptions about the government’s social responsibility are an outcome of citizens’ satisfaction and trust. Our findings demonstrate the important role of public perceptions about the government’s social responsibility, as well as the perceived performance of public health-care services, in building trust among citizens. The article also highlights the methodological challenges of determining cause and effect in research on trust

Bureaucracy · Business · Government (linguistics · Perception · Political science · Politics · Public relations · Social responsibility · Law · Nonprofit Sector and Volunteering · Psychology · Public Administration · Public Policy and Administration Research · Social Capital and Networks

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