Keeping It Public
Defending Public Service Values in a Customer Service Age
Bibliographic Data
| ID | 6364151 |
|---|---|
| Authors | Philip H Jos (College of Charleston), Mark E Tompkins (University of South Carolina) |
| Year | 2009 |
| Volume | 69 |
| Issue | 6 |
| Pages | 1077-1086 |
| Publication date | 2009-10-12 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1540-6210.2009.02065.x |
| OpenAlex | W1982470003 |
| Language | EN |
| Citations received | 15 |
| References cited | 49 |
Notwithstanding the persistence and proliferation of calls to serve “customers,” these relationships incorporate distinctively public priorities and performance expectations—priorities and expectations often shaped by a desire to reduce customer vulnerabilities and prevent seller strategies that are deemed unacceptable. The authors examine these distinctively public relationships—between professionals and clients, guardians and wards, facilitators and citizens, and regulators and subjects. By acknowledging that public administration often involves relationships with multiple constituencies and that opportunities to serve them are bounded by particular legal and institutional contexts, this essay provides a pragmatic account of strategic opportunities to defend public service values
Business · Persistence (discontinuity · Political science · Public relations · Public service · Service (business · Marketing · Nonprofit Sector and Volunteering · Public Administration · Public Policy and Administration Research · Regulation and Compliance Studies
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Organizational Report Cards
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Citizen Participation in Decision Making
The "Reinventing Government" Exercise
Nonmission–Based Values in Results–Oriented Public Management
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Consumer Sovereignty and Quasi-Market Failure
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Social Construction of Target Populations
| Unique citing works | 15 |
|---|---|
| Citations per year | 0,83 |
| Citation span | 2008 - 2022 (15) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 14 |