Leading the Implementation of ICT Innovations
Bibliographic Data
| ID | 6364506 |
|---|---|
| Authors | Morten Balle Hansen (0000-0003-1144-2747, Aalborg University Denmark), Iben Nørup (0000-0002-6221-5416, Aalborg University Denmark) |
| Year | 2017 |
| Volume | 77 |
| Issue | 6 |
| Pages | 851-860 |
| Publication date | 2017-07-07 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.12807 |
| OpenAlex | W2605717424 |
| Language | EN |
| Citations received | 18 |
| References cited | 37 |
This article analyzes the associations between leadership, the implementation of information and communication technology (ICT) innovations, and performance. After reviewing theories and empirical evidence from the literature on leading change, ICT innovations, and performance, the authors elaborate hypotheses and test them in an analysis of the implementation of an ICT innovation in a Danish multisite hospital. In a quasi‐experimental research design using panel data, survey responses from more than 2,000 employees before and after the implementation were generated, in addition to qualitative interviews with change agents. Findings indicate how differences in leadership during the ICT implementation process have an important impact on performance after the implementation. Mobilization of initial support, directive leadership through information and technical assistance, participative leadership through employee involvement, and locally adapted implementation processes are important leadership factors associated with performance. The article concludes by discussing broader perspectives of the study and implications for practice, theory, and future research
Business · Information and Communications Technology · World Wide Web · Computer Science · E-Government and Public Services · Innovative Approaches in Technology and Social Development · Technology Adoption and User Behaviour
Business model innovation in the public sector
Policy attention and the adoption of public sector innovation
ICT industry innovation
Virtual state, where are you? A literature review, framework and agenda for failed digital transformation
One issue, two interpretations
Service Design and Citizen Satisfaction with E‐Government Services
The role of organizational capacity to foster digital transformation in local governments
Agency leaders and organizational adaptation to administrative reform
Enabling or overloading? The double-edged role of E-leadership in civil servant's change-oriented organizational citizenship behaviors
Digital transformation leadership
The State of Mixed Methods Research in Public Administration and Public Policy
Leading digital transformation
Technology symbolization
Unpacking Approaches to Digitalization Strategy
A critical analysis of the study of gender and technology in government
Defining E‐leadership as Competence in ICT‐Mediated Communications
The Challenges of Using Citizen Reporting to Improve Public Services
Government-led innovation acceleration
International encyclopedia of the social sciences.
Leadership and Decision-Making
The Technology Acceptance Model
Why do people use information technology? A critical review of the technology acceptance model
Kurt Lewin and the Planned Approach to Change
Gender Differences in the Perception and Use of E-Mail
Diffusion of Innovations in Service Organizations
The Reforming Organization
Gender issues in technology use
Chief Executive Support and Innovation adoption
The Evolution of Internal IT Applications and e-Government Studies in Public Administration
Collective Leadership and Context in Public Administration
Relational Leadership, Storytelling, and Narratives
What is public service improvement
Antecedents of Organizational Innovation
The role of the situation in leadership
Organizational Innovation
Pessimism, Computer Failure, and Information Systems Development in the Public Sector
Lessons from Leadership Theory and the Contemporary Challenges of Leaders
The Federal Push to Bring Computer Applications to Local Governments
Managing Successful Organizational Change in the Public Sector
Managing the Entanglement
Are Computers Boosting Productivity? A Test of the Paradox in State Governments
Principles and Practice of Structural Equation Modeling
| Unique citing works | 18 |
|---|---|
| Citations per year | 2,25 |
| Citation span | 2018 - 2026 (9) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 18 |