Paradoxical adoption of consumer-facing service technologies
Investigating the role of mindset, learning paradox, and technological context
Bibliographic Data
| ID | 6456342 |
|---|---|
| Authors | Xiaodi Liu (0009-0009-5747-1819, Chung-Ang University), Kum Fai Yuen (0000-0002-9199-6661, Nanyang Technological University), Miao Su (0000-0003-3370-1391, Kyung Hee University), Xueqin Wang (0000-0001-9134-5327, Chung-Ang University, corresponding author) |
| Year | 2025 |
| Volume | 85 |
| Pages | 103196-103196 |
| Publication date | 2025-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technology in Society (JOURNAL) |
| Journal identifiers | ISSN: 0160-791X • E-ISSN: 1879-3274 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techsoc.2025.103196 |
| OpenAlex | W4417258432 |
| Language | EN |
| References cited | 73 |
Context (archaeology) · Mindset · Perception · Perspective (graphical) · Service delivery framework · Structural equation modeling · Survey data collection · AI in Service Interactions · Service and Product Innovation · Technology Adoption and User Behaviour
Consumer Resistance to Innovations
Trust in Automation
Self-Service Technologies
Understanding Cognitive Load in Digital and Online Learning
Microfoundations of Organizational Paradox
Organizational Ambidexterity
Dehumanization and Infrahumanization
Bootstrap confidence intervals
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1
Technology, autonomy, and manipulation
Experiential Learning Theory
An introduction to cognitive dissonance theory and an overview of current perspectives on the theory.
A Review and Synthesis of the Measurement Invariance Literature
Status quo bias in decision making
User Acceptance of Information Technology
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Cognitive Load During Problem Solving
Self-Reports in Organizational Research
Achieving agency within imperfect automation
“No more Covid-19 messages via social media, please”
The digital workplace and its dark side
Digital maturity
Not my responsibility
Navigating the future
I, Chatbot
‘It's a roller coaster of emotions!’
Bringing employee learning to AI stress research
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Healthcare workers' adoption of and satisfaction with artificial intelligence
Consumer's adoption of virtual reality technologies for marine conservation
Algorithmic discrimination in the credit domain
How technology paradoxes and self-efficacy affect the resistance of facial recognition technology in online microfinance platforms
An investigation of self-service technology usage during the Covid-19 pandemic
Determinants of switching intention to adopt electric vehicles
Conflicting impacts of shadow AI usage on knowledge leakage in metaverse-based business models
Paradoxes of Technology
| Citation velocity | historical |
|---|---|
| Highly cited | No |